The 103 room Home2 Suites by Hilton Beaumont is looking for a Front Desk Supervisor to work closely with the General Manager to help manage the hotel’s operation. Successful candidates lead and motivate the team as a coach and trainer in all realms of the operation of the front desk. The FDS will manage the Front of the House team by working side by side with them, providing constructive feedback, and always making themselves available. The FDS must lead by example, provide a superior level of service, and be a dynamic leader. The primary responsibilities for this position will be focused on routine operational tasks and supervising others in their operational assignments to ensure hotel consistency in quality of standards, maximizing profits, developing, and retaining employees and exceeding guest expectations.

DUTIES AND RESPONSIBILITIES:

· Manage cost controls and labor across their department to stay within budgeted parameters

· Supervision of all Front Desk team members

· Knowledge and running of the Home2 Suites Mar-kit operations

· Ensure the highest standards of service exist for our guests

· Participate in the selection/hiring of associates

· Work Front Desk shifts and work any Front Desk shift call-offs as needed, including Night Audit

· Maintain an open-door policy to address any team member issues

· Provide departmental training, including safety training to the team

· Handle guest issues, complaints, and requests and pro-actively resolves them in a manner satisfactory to both the guest and the hotel.

· Answers queries regarding hotel services; registration of guests; shopping, dining, entertainment, and travel directions. Coordinates with other departments to fulfill guest special requests.

· Able to operate front desk computer system that checks guests in, posts charges, makes-confirms-cancels reservations, runs audits, etc. Must be able to work on windows-based system.

· Prepare, set up, stock, take down, clean, and provide quality food and beverage products for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the POS-Point of Sale system.

· Assist and serve guests with food/beverage items in a friendly professional and timely manner. Use suggestive selling techniques. Maintain a clean and organized environment for guests by clearing tables during service.

· Provide complete operational and staff support in the absence of the General Manager, and any other duties assigned by General Manager.

QUALIFICATIONS:

· An instantly recognizable and contagious passion for hospitality.

· Excellent communication skills, verbal and written

· Command of the English language

· Experience/knowledge working with computers

· Have a thorough knowledge of safety and emergency procedures and be able to execute them when necessary.

· Previous hotel and customer service experience is required.

· Must be able to work with and secure sensitive and/or confidential material and information.

· Must be self-motivated and able to work with little or no supervision, responding to and handling unfamiliar situations with little supervisory guidance.

· Strong independent judgment and decision-making skills are required to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedents, and adopt standard methods or practices to meet variations in facts and/or conditions.

· Must work well under pressure and remain calm during stressful situations. Must possess solid organizational skills with the ability to simultaneously prioritize multiple priorities and/or projects in a fast-paced environment.

· Must be able to perform essential Job Duties/Functions not limited to: Standing and walking for extended periods of time, sitting, bending, stretching, and lifting of items 10 pounds or more.

· Must adhere and follow all State and OSHA requirements including equipment and chemical handling safety and storage to ensure the overall safety of others.

· Must have a valid driver’s license

· Ability to Multi-task and handle a busy hotel environment

· This position will require working mornings, evenings, and weekends. Must be able to work on Saturday and Sundays. Will require the ability to work outside of regularly scheduled hours. Schedules may vary based on business needs.

Job Type: Full-time

Pay: $13.00 - $13.01 per hour

Expected hours: 36 – 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• On call
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 2 years (Preferred)

Work Location: In person