The Georgetown Inn became the talk of the town even before construction began. In October of 1959, residents were eager when the president of the American Mortgage Investment Company, Sheldon Magazine, announced a new hotel would be built at the corner of Wisconsin and N Street in the Georgetown neighborhood. It was the most exciting thing to happen in this town since Georgetown was taken into the District of Columbia in 1871. "Because of its location, construction, and architecture," Sheldon Magazine had said, "The Georgetown Inn will fall heir to the traditions of the great inns of Georgetown's past." Further, Mr. Magazine stressed that the inn was conceived as more than a hotel but rather a "national landmark."

Full time Guest Services Agent position available; Must have open availability; This is a morning/afternoon/graveyard shift, however you must be flexible with your schedule especially during training as hours will differ. Please keep in mind you could be asked to work other shifts/days if needed. You will also have to be trained in all shifts including the Graveyard shift.

Guest Services Agent Provider: Contribute to a memorable guest hotel experience by providing superior hospitality service with the goal of earning repeat business from each guest. Meet and exceed guest expectation by giving warm and helpful assistance in each guest interaction throughout the guest experience including pre-booking, reservation needs and post-visit inquiries. Assist guests and coworkers to insure promised services are provided to guests and visitors. Follow policies regarding safety and security.

• Professionalism

As the first point of contact to hotel guests and visitors, making an excellent first impression is top priority for the front desk team.

• Adherence to work schedule, work attire
• Be present, courteous, friendly and business-like in all interactions
• Be highly visible to guests, visitors and co-workers
• Offer assistance to guest needs regardless of particular department service involved
• Advocate for our destination, not just the hotel, but providing useful and interesting information about Georgetown and DC attractions
• Recommendations and directions must be accurate and appropriate
• Greet before being spoken to
• Timely and thorough communication with co-workers
• Primary Duties
• Pre-shift communication to be aware of special guest needs, groups, in-house events, etc
• Accurately perform administrative duties to include money handling, reading posters and logs and updated rate information, know house status throughout shift
• Clerical efficiency/accuracy (but also friendly) guest check-in/out functions
• Be a useful conduit for guest needs with all areas of the hotel – be helpful and respectful with coworkers, always follow up with guests
• Perform routine duties including but not limited to call-around report, bucket/credit check, making entries in communication log, complete shift checklist, guest courtesy call log
• Adhere to and enforce policies in a professional and courteous manner
• Handle PBX/phone calls clearly and professionally, answering all calls within three rings
• Perform reservation functions based on guest needs
• Gather thorough detail on calls/inquiries that must be redirected to management/others for follow-up
• Report housekeeping and maintenance needs to appropriate personnel, logging details and following up with guest when applicable
• Other duties as assigned by management
• Miscellaneous Duties
• Engagement – clear and annunciated speech
• Excellent listening skills – note-taking with thorough attention to detail
• PLEASE DO NOT CALL THE HOTEL REGARDING JOB POSTING! ALL HIRING INQUIRIES WILL BE DONE THROUGH INDEED!

Job Types: Part-time, Full-time

Pay: $18.00 - $18.50 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person