Description

About Us:

Welcome to The Food Bank of Northern Nevada, where we believe in the transformative power of compassion and the impact it can have on our community. At the heart of our organization is a dedicated team committed to alleviating hunger and building a brighter future for the food insecure. As a member of our team, you'll play a crucial role in a mission-driven environment that values empathy, collaboration, and innovation. Join us in the fight against hunger, and be part of a community that not only nourishes bodies but also fosters personal and professional growth. Together, we can make a meaningful difference in the lives of countless individuals and families. Come be a part of something greater at The Food Bank of Northern Nevada; we’re not just a paycheck! * We are a safety- sensitive, drug free work place

Requirements

Job Purpose 

The Data Entry Specialist is an essential member of the Donor Services & Insights Team and integral to the overall success of the Food Bank of Northern Nevada’s fundraising program. This position is responsible for providing administrative support to the Development Department with a focus on gift processing and acknowledgment while helping to ensure the accuracy and integrity of the donor database/CRM. The Data Entry Specialist works collaboratively with other members of the Donor Services and Insights Team, sharing in the scope of work and cross training to help cover other activities as needed. This position reports to the Donor Services & Insights Manager. 

Required Education and Experience:

• High school diploma or equivalent is required.
• Minimum of two years’ data entry experience required. 

Required Certifications/Licenses (if applicable): N/A

• Valid Nevada driver’s license and proof of insurance.

Preferred Skills and Experience:

• Data entry and database experience in a nonprofit and/or fundraising environment. 
• Experience with database reports and lists generation and data analysis. 

Essential Functions, include but are not limited to:

• Responsible for prompt and accurate data entry and gift processing.
• Responsible for editing, generating and printing timely donation acknowledgments and thank you letters.
• Responsible for generating deposit reports and adjustment reports for the Finance Department.
• Create new donor records while guarding against duplicate records.
• Process returned mail and update donor records accordingly.
• Generate lists and reports from the donor database/CRM as needed for internal purposes and outside vendors.
• Maintain accurate and relevant donor database/CRM and ensure data entered adheres to standard operating procedures and best practices.
• Assist other members of the Donor Services and Insights Team as needed, with donor services projects and tasks
• Maintain absolute confidentiality regarding all donor records, transactions, data, research and communications, respecting the anonymity of each donor’s identity, as directed by the donor and department policy.
• Other duties as assigned by the Donors Services and Insights Manager.

Knowledge/Skills/Abilities:

• Excellent written and verbal communication skills.
• Able to take direction well, using active listening skills, asking questions and taking notes if necessary.
• Strong organization skills with the ability to multi-task and work independently.
• Excellent computer skills (database, word processing, spreadsheet, email, internet).
• Excellent phone etiquette, public relations and customer service skills.
• Ability to perform as an effective, positive team member.
• Impeccable ethical business practices.
• Maintain a clean, well-groomed appearance.
• Excellent history of attendance and on-time performance.

Position Type/Expected Hours of Work
This is a full-time, non-exempt position. Days and hours of work are typically 8 am to 4:30 pm, Monday through Friday; however, the employee may be asked to work some overtime hours, especially during the busy holiday giving season, November-December, to manage high volume of gifts. Occasional overnight travel to attend training workshops/conferences may be required.

Supervisory Responsibility

• This position has no supervisory responsibilities.

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee regularly works in an office setting approximately 100% of the time.

While performing the duties of this job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle, feel, and type. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch, or crawl. The Employee may need to occasionally lift 25-30 pounds. Vision abilities required by this job include close vision. Employee utilizes a computer for a significant portion of the day in the performance of duties. 

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

EEO StatementThe Food Bank of Northern Nevada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Food Bank of Northern Nevada complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position. I understand that any misrepresentation, falsification or material omission of information in this certification or my employment application may result in denial of employment or, if I am hired, my immediate dismissal from employment.