^{Job Title: Front Office Manager, War Memorial
Department: Front Office
Reports to: Assistant General Manager, War Memorial
FLSA: Exempt 
Employment Type: Full-Time
Location: FTL War Memorial}

POSITION SUMMARY: 

The Front Office Manager is responsible for the operation of the front office, including customer interface; day to day management of the DaySmart point of sale payment, registration, and reconciliation functions; and general office administration duties. This position has primary responsibility for presenting a strong customer service orientation and maintaining high customer satisfaction.

Responsibilities

• As directed by the Assistant General Manager, assist with adding new programs to the point-of-sale system for purchase.
• Monitor website to ensure it accurately reflects the totality of our programming. Communicate with department heads and managers regarding the need for updates and corrections.
• Assist other department heads as directed by the Assistant General Manager, including monitoring customer payment plans to keep current, answering phone calls, and creating/updating locker room schedules, as needed.
• Responsible for hiring, training, scheduling, and oversight of all front office associates. Ensure front office personnel consistently follow all policies and procedures. Direct responsibility for managing cash on hand, cash reconciliations, and daily deposits.
• Use point-of-sale system to register and take payments for all programs. Assist with booking birthday parties, field trips and other group events.
• Responsible for cash reconciliations and cash on hand.
• Answer incoming phone calls. Act as a conduit to ensure that all customer questions and concerns are addressed in an accurate and timely manner, while maintaining the highest level of customer service at all times. Direct customers as appropriate to specific departments. Receive and promptly deliver accurate messages as needed.
• Send and respond to customer emails in a timely manner.
• Become intimately familiar with the details of upcoming programs, camps, and events, and all internal resources available to obtain information outside of your realm of knowledge.
• Operate office machines including, but not limited to: photocopiers and scanners, Point of Sale system, Microsoft Suite programs, and other computer programs.
• Regularly inventory and order front office supplies.
• Other duties as assigned.

Qualifications

• Experience working in a multi-person office environment or equivalent.
• Strong oral and written communication skills, detailed orientation, and effective problem-solving skills.
• Able to handle fast-paced environments, and effectively prioritize and execute multiple competing needs.
• Highly coachable, team player. Strong work ethic and desire to build a career in professional sports.

Position Requirements/Specifications

• Full-time hourly position.
• Must be able to work early mornings, late nights, weekends, and holidays.

Work Environment:

This position works in a professional ice hockey practice facility, where the noise level is generally high, crowd traffic is heavy, and temperatures are often cold; lights are bright or dark with occasional exposure to flashing lights.

Position Type/Expected Hours of Work:

This is a Full-Time position. Must be able to work a flexible schedule including late nights, weekends, and holidays as needed.