Position Summary:

The Operations Administrator for the program will support the contract with various administrative duties as well as community work when program services are necessary. 

Fedcap Inc is excited to play an integral part in the transformation of Tennessee’s economic absentee employment services initiative in its role as the Services Delivery Coordinator for the Western service area spanning Chester, Crockett, Dyer, Fayette, Gibson, Hardeman, Haywood, Lauderdale, Madison, McNairy, Shelby, and Tipton counties. Fedcap Inc employees will work in partnership with service partners focused on providing tailored support for unemployed people - including those with a disability (physical, mental, developmental, or acquired), substance abuse disorder, criminal history, health complaint, or vocational deficit - on their journey towards employment and into sustainable work. Our goals are to enhance local capacity while amplifying the good work and best practices already underway. 

Essential Job Functions:

• Provide participant reception services including greeting participants for in-person appointments, answering, and directing phone calls.
• Ensures staff have supplies necessary for work, submitting staples orders, coordinating shipments, etc.
• Compile reports and review for errors and inconsistencies.
• Tracks invoices for program.
• Go into the field to community events or other locations potential participants request to conduct a screening for program eligibility and create excitement over enrollment in the voluntary program.
• In collaboration with Care Coordinators, help participants access family support resources using a two-generational approach that considers the full range of family needs. This includes support in accessing; health and wellbeing services, including mental health and domestic violence services; early childhood education and childcare services; K-12 education support for children; support networks and other forms of social capital (in addition to peer support groups detailed below); and economic assets such as public benefits, tax credits, and student financial aid, including assistance in navigating these systems.
• Assist with coordinating with all external Providers (including Secondary Service Providers, Agency Providers, and Community Providers) too coordinating meetings, trainings, collection of information, etc.
• In collaboration with Care Coordinators assist in conducting outreach to referred participants, engaging participants in Provider activities, and re-engaging those participants who start to participate and subsequently disengage.
• Collect best practices, coordinator and/or conduct training on best practices to subcontracted partners to increase their staff’s skill levels and ability to achieve their contracted targets.
• Partner with the team and with subcontract NGO service providers or other community partners on events with the goal of increasing job readiness or hiring events.
• Observe all policies and procedures and attend all required training and certifications as scheduled.
• Document activities, participation, compliance, and employment progress in the Electronic Case Management (ECM) systems.
• Manages and supports reporting infrastructure.
• Provides reports to support billing and reconciliation processes.
• Collaborates with management on collection of accurate and efficient performance data..Participate in learning collaboratives through both regional and online conferences.
• Perform other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

Education and Experience:

• High School Diploma or GED required. Associate or bachelor’s degree from an accredited college or university preferred. 
• One (1 ) or more years of full-time administrative support experience or an equivalent combination of related education and experience. 

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Equal Opportunity Employer