Are you a friendly and outgoing customer service rockstar? Do you want to join a well-respected human services organization and make a difference in your community?

Fedcap Rehabilitation Services in New York, NY is looking to hire a full-time Engagement Specialist to join our nonprofit team.

This human services position earns a competitive wage of $21.64 to $23.00/hr and enjoys outstanding benefits, including medical, dental, vision, a flexible spending account (FSA), short- and long-term disability, a 403(b) plan, an employee assistance program, a future mom's program, and life insurance. If this sounds like the right social services opportunity for you, apply today to join our nonprofit!

FEDCAP REHABILITATION SERVICES: WHO WE ARE

In 1935, three men who had sustained injuries in WWI met in Times Square and literally changed the world for people with physical disabilities. Fedcap Rehabilitation Services provides an array of services to youth and adults, helping thousands of individuals graduate from high school, obtain vocational certification or a college degree, become work-ready, and obtain meaningful employment as they achieve long-term economic well-being.

Our mission is to create opportunities for people facing barriers to economic well-being. To achieve this mission, we strive to attract and retain talented, creative, and dedicated staff who believe in our cause. This is why we provide competitive compensation, great benefits, and plenty of opportunities for personal and professional growth.

A DAY IN THE LIFE OF AN ENGAGEMENT SPECIALIST

As an Engagement Specialist with our nonprofit, your role is to facilitate assigned tasks and projects while maximizing the skills, goals, engagement, and leadership of Clubhouse members. You work closely with members, coworkers, and the program director to develop long and short-term strategic plans, keep the work on task, and lead Clubhouse projects as needed.

Your social services efforts extend beyond our Clubhouse as you attend outside meetings, speak to various groups, and visit other clubhouses to increase Chelton Loft's visibility in the community and to learn from other clubhouse programs. As a participant in the Clubhouse's Transitional Employment Program, you're entrusted with developing and managing TE placements, creating relationships with employers, training and supporting members on the job, and providing TE job coverage whenever necessary.

Your contributions to our human services organization extend to general responsibilities, such as employment services and special occasion social activities. You are the one who advocates, directs, and models communication between members and service providers when needed. As a natural leader, you offer training and support to new staff, interns, members, and volunteers.

We truly appreciate your flexible and adaptable approach, your kind heart, and your commitment to engaging members in all aspects of Clubhouse operations. Without your hard work, the social services we provide would not be possible, and it warms your heart to know that you're making a difference in our community!

QUALIFICATIONS FOR AN ENGAGEMENT SPECIALIST

• 3 years of experience working in human services
• Flexibility and a belief in rehabilitation and recovery
• Excellent analytical skills, computer literacy, and proficiency in Microsoft Office, including Excel or another database software
• Excellent emotional intelligence (EI) skills adequate to confront difficult emotional situations
• Adaptability to change and the ability to work under potentially stressful situations
• Demonstrable knowledge of and commitment to the mission, vision, and goals of The Fedcap Group

• Ability to maintain the highest level of confidentiality, integrity, and ethical practice
• Ability to analyze, make decisions, and resolve situations effectively within the scope of responsibilities
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Bilingual abilities (Spanish/English)

Preferred:

• A Bachelor's or Master's degree in social work, rehabilitation, counseling, or a related field
• Prior experience in a Psychosocial Clubhouse or other mental health community support program
• Prior experience engaging women and men impacted by the criminal legal system

Can you be sensitive to the needs of culturally diverse employees and participants? Do you have strong organizational, administration, and presentation skills? Can you be patient and sensitive to individuals with disabilities? Are you outgoing, confident, and interested in being involved in improving the community? Do you communicate effectively, both in writing and verbally? Are you goal-oriented and able to visualize the result in order to take quick, thoughtful, and decisive action? If yes, you might just be perfect for this social services position with our nonprofit!

WORK SCHEDULE FOR AN ENGAGEMENT SPECIALIST

This full-time human services position typically works 40 hours/week during Clubhouse hours. At times, over 40 hours/week may be needed as driven by operational needs.

ARE YOU READY TO JOIN OUR NONPROFIT TEAM?

If you feel that you would be right for this social services job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 10029