Position Description

The Community Engagement Specialist will be responsible for developing and building relationships that encourage growth to the agency’s Health Services. The Community Engagement Specialist will be expected to engage community members and key stakeholders, including other nonprofits and private organizations to increase awareness about accessible health care programs offered by Harlem United. The ideal candidate should have knowledge of NYC social services and eagerness to support community health.

Essential Job Functions

The following job duties are mandatory requirements of the job:

• With guidance from the Business Development Manager, execute strategies to support the retention of existing business and pursue leads to expand community access to services.

• Conduct cold calls and/or visits to social services providers to develop and nurture partnerships that help expand access and education about agency services.

• Drive agency vehicles to transport clients to appointments. 
• Maintain ongoing tracking of transportation services.
• Submit weekly reports and ensure data is accurate for real-time reporting.
• Utilize agency-wide database e-ICare to enter health information that enables reporting and supports continuity of care.
• Conduct harm reduction patient-centered assessment and provide referrals as needed. 
• Access statewide databases to verify eligibility for Medicaid billable programming.

• Help market and advertise the agency services at community events and venues. 
• Utilized electronic health records (eCW) to schedule health care appointments.
• Track and maintain an ongoing record of services provided. 

Other Responsibilities

• Research and develop an in-depth understanding of the company’s services and staff. 
• Work with technical staff and other internal colleagues to meet consumer needs. 
• Arrange and participate in internal and external client debriefs.
• Any other duties assigned by Business Development Manager. 

Education and Certification

• This position requires 2 years of social services, healthcare, and /or marketing experience.
• A Bachelor’s degree preferred or equivalent combination of work experience required.
• Valid Driver’s license is required.

Special Skills and Knowledge

In addition to the above listed job responsibilities and educational requirements, the ideal candidate for this position possesses most or all of the following:

• Good project and time management skills.
• Knowledgeable of excel and comfortable with data systems.
• Ability to speak a second language Spanish and/or French.
• Comfortable reaching clients across various facilities that serve high-need populations located in high-need areas, such as homeless shelters, food pantries, drug rehabilitation facilities, multiservice centers, and churches.
• Strong analytical and organizational skills.
• Ability to work collaboratively.