Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700 customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is a dynamic and forward-thinking technology community committed to driving innovation and fostering professional growth within the tech industry. We believe in the power of workforce advancement programs to empower individuals and contribute to the overall success of the community. As we continue to expand our initiatives, we are seeking a passionate and dedicated Program Manager of NextGen Community Engagement to join our team. 

As the Program Specialist Alumni and Community Engagement, your role will be crucial in fostering a strong and supportive community for program alumni. You will be responsible for developing and implementing strategies to engage and support the alumni community, ensuring their continued growth and success in their professional endeavors. This position requires a strong advocate for racial equity, gender equity, and opportunity for all, regardless of background, within the technology sector. 

Responsibilities: 

• Community Engagement: Develop and execute comprehensive community engagement initiatives to foster a strong and supportive alumni community. Establish and maintain strong relationships with community members, responding to inquiries, feedback, and concerns. 

• Program Development: Contribute to the development of marketing materials, programming activities, and outreach functions to support the workforce development program alumni community. 

• Relationship Building: Establish and maintain strong relationships with alumni community leaders, Community-Based Organization (CBO) partners, and employer partners to ensure stakeholder needs are met.

• Internal Collaboration: Collaborate with Community team, Developer Marketing team, RiseUp Marketing team, and Training & Certification Marketing team to align goals and launch cross-team initiatives to support program promotion. 

• Content Development: Contribute to the development of engaging content and utilize analytics to monitor engagement and reach on various social media platforms. 

• Event Planning: Plan and coordinate workforce development activities, project showcase events, and other community engagement events for alumni. 

• Metrics and Reporting: Utilize analytics tools to measure the effectiveness of program promotion efforts and track participant engagement. Provide regular reports to stakeholders, highlighting key achievements, challenges, and areas for improvement. 

Qualifications

To be successful in this role you have:

• Experience: 1-2 years of work experience in education, community management, technology, or related fields is desirable.

• Skills: Strong communication skills, relationship-building skills, proficiency in social media platforms, and the ability to coordinate events are essential.

• Passion: Passion for diversity, equity, and inclusion. Passion for workforce advancement, education, and skill-building. 

• Knowledge: Familiarity with ServiceNow platform, social media platforms, ServiceNow Admin and Developer communities and creating materials for those networks is advantageous. 

• Adaptability: Ability to adapt to evolving community needs and engagement techniques. 

FD21

For positions in New York State (outside of New York City), we offer a base pay of $77,000 - $119,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. For individuals who will be working in New York City, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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