Responsibilities

The Call Center Supervisor will be responsible for :

• Hiring, coaching, and developing Customer Service Agents (CSAs)
• Ensuring compliance with call center objectives, performance standards, and policies
• Handling difficult calls and complaints, providing guidance to CSAs
• Identifying operational issues and suggesting solutions
• Monitoring and evaluating agent performance, providing coaching and corrective action
• Analyzing data to assist management in determining call center goals
• Performing other duties, as needed

Qualifications :

• 2 years of experience working in a Medical and / or Dental Call Center environment
• Associate's Degree
• Solid problem-solving skills
• Great interpersonal skills
• Excellent communication skills
• Strong attention to detail
• Highly organized

Desired Skills :

• Bachelor's Degree
• Experience with Claims Processing
• Knowledge of Dental Insurance industry
6 hours ago