Job Description:

As a Quality Control Lead, you will lead a team of 2 by setting workflow / assignments, performing coaching, scheduling travel, performing training, and other leadership responsibilities associated with the team’s objectives. The QC Team works to ensure TEG Excellence through various Quality Control measures such as : In-shop QC, On-site Punch Walkthroughs, Demo Support, “Warranty” Trips, and Renovation & Improvement Scoping.

Job Responsibilities:

Team Lead

• Set daily workflow and project assignments.
• Perform Coaching Moments on TEG HQ and Department Standards.
• Train new / existing team members.
• Assist with the interviewing process.
• Send and track Engagement Surveys.
• Lead the team in the absence of management.

General Deployment

• Review Floor Plans : Test Fit, Store Layout, and 90%.
• Provide feedback about possible game play or operational issues as well as identify sight specific components.
• Prepare clue-sets to be site specific while maintaining a standard way to guide the experiences across all locations.
• Prepare Set-Up/Cleaning/Closing/Opening checklists for the store to ensure best practices in caring for our facilities and games.
• Perform as needed store visits during the first year of a deployment.
• Request and facilitate manufacturing or installation changes to TEG Production and Deployment teams as needed.

Production Quality Control

• Create documentation of produced components.
• Help to create and maintain QC documents for current and future experiences.
• Perform the QC function as needed / requested by TEG Manufacturing

Onsite Punch Walkthroughs

• Generate a clear list of items that need to be completed before the store/games are handed over to operations.
• Through sign-offs, ensure every item on the list is complete.
• Generate hand-off details if an item is not going to be addressed.
• Work with the project managers and Lead Technicians on-site to find creative solutions to the issues on the above list.
• Create documentation for a clean transition to operations.
• Maintain Installation Documentation, such as the Master Installation Checklist and Installation Guide,
• Refine through on-site observations and facilitating conversations after every installation.

Demo Support

• Transfer knowledge to Product Care and local management team about game functionality, storage, and maintenance.
• Ensure Product Care Operational Systems are in place at the store to encourage best practices for maintaining our facilities and games.
• Support urgent game malfunctions as they arise during the demo process.
• Generate site specific documentation for each new store/game launch to assist in the ongoing care for the game(s)/store(s).
• Be an ambassador of TEG’s brand during the onboarding and training of new team members!

Post Open Support (30-60 Day “Warranty” Period)

• Generate a list of Items to be addressed - TEGB, Tech, or Contractor needs.
• Perform on-site fixes or facilitate repairs through contractor partnerships.

Renovation & improvement Projects

• Travel and generate a list of items below TEG Standards of Excellence
• Generate budget proposals for all items
• Coordinate repairs with internal and external parties
• Travel to verify list execution & completion

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Work setting:

• In-person
• Office
• Warehouse

Application Question(s):

• Why did you apply for this position at The Escape Game?

Ability to Relocate:

• Smyrna, TN: Relocate before starting work (Required)

Work Location: In person