About us

We are professional, customer-centric and fun.

Our work environment includes:

• Modern office setting
• Work-from-home days
• Growth opportunities

Responsibilities:

• Work to meet the incoming demand of calls, chats and emails so we can serve every single guest.
• Delivering unique forms of hospitality to every single guest by creating personal connections in every interaction.
• Being a The Escape Game brand ambassador: enthusiastically explaining our games.
• Remove barriers between our guests and their first/next experience at The Escape Game.
• Create epic guest moments that generate positive word of mouth and brand perception.
• Communicating with The Escape Game Store locations nationwide, professionally and politely.
• Creatively solve guest challenges as needed.

Requirements:

• 30 day provisional/training period
• Obsession with delivering 5-star hospitality to guests
• Genuine love for serving others
• Flexible, humble, and teachable
• Ability to function both creatively and administratively
• Exceptional communication skills
• High capacity for creative problem solving
• Ability to multitask
• Energetic, friendly, and patient

Note: This job description is not exhaustive and may be subject to change or modification at any time.

Job Types: Full-time, Part-time, Temporary

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Morning shift

Work Location: Hybrid remote in Brentwood, TN 37027