At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Recreation Team Lead for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Recreation Team Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Recreation Team Lead performs functions directly related to the overall management of all recreational service needs. To participate in leading and coordinating recreational and social activities. 

Summary of Essential Functions 

• Assist Supervisor with creation, planning and execution of new programs.
• Be prepared to answer guest questions and be a representative of the recreation department when dealing with guest opportunities, complications, or unexpected situations.
• Provide leadership by training, organizing and evaluating staff. Be willing to engage with hosts who are struggling or have questions and provide assistance and resolutions quickly.
• Assist Supervisor with costuming ideas.
• Assist in establishing related pricing for activities.
• Assist in leading and coordinating activities on the frontlines.
• Assist in decision making when changing event locations and times.
• Assist Supervisor with communicating efficiently between hosts and sharing information. Continue to keep a line of communication open to ensure chain of command.
• Assist Supervisor with staffing needs and interviewing candidates.
• Present welcoming and upbeat attitude with guests and co-workers.
• Oversee the organizational aspects of all areas and help keep track of inventory.
• Assist Supervisor with any needed tasks to ensure events run smoothly and activities are on time and represented well.

Management reserves the right to change and/or add to these duties at any time.

Education and Experience Requirements

• Must be at least 18 years of age.
• This position requires a minimum high school diploma or equivalent.
• At least 6 month job related experience.
• Basic computer knowledge and usage preferred.
• Must pass a pre-employment background check and drug test.

Knowledge, Skill, and Abilities 

• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
• Must be willing to constantly improve.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must adapt to changes easily.
• Must tolerate a fast-paced, hectic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
• Able to display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
• Able to hear, see and speak.
• Able to speak, read and write English.
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
• Must have manual dexterity necessary to complete all job duties.
• Able to sit and/or stand for long/short periods.
• Able to maintain good personal hygiene.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Able to tolerate a fast-paced, hectic environment.
• Able to be flexible to handle frequent changes in priorities.
• Able to prioritize tasks and complete assignments on time.
• Able to tolerate temperatures of 0 to 140 degrees.
• Able to lift up to 30 pounds.
• Able to work outdoors.
• Good written and oral communication skills.
• Ability to demonstrate good judgment when dealing with guests and staff members.
• Able to organize and facilitate group activities.
• Ability to add, subtract, divide and multiply.
• Contribute in development concepts and techniques, and to complete tasks in creative and effective ways.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.