Full job description

```Overview```

We are seeking a Night Auditor to join our team at our hotel. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of the hotel during the overnight hours. This position requires excellent customer service skills, attention to detail, and the ability to handle various tasks simultaneously.

```Responsibilities```

- Perform all front desk duties during the overnight shift, including check-ins, check-outs, and guest inquiries

- Handle guest requests and complaints in a professional and timely manner

- Complete end-of-day activities, including reconciling accounts and preparing reports

- Ensure accuracy of guest accounts and billing information

- Monitor hotel security and report any suspicious activity or incidents

- Assist with maintaining cleanliness and organization of the front desk area

- Provide exceptional customer service to all guests, ensuring their needs are met

```Requirements```

- Previous experience in a hotel or hospitality setting preferred

- Strong customer service skills with a friendly and professional demeanor

- Excellent communication skills, both verbal and written

- Ability to multitask and prioritize tasks effectively

- Proficient in using phone systems and other office equipment

- Bilingual skills (English/Spanish) are a plus

- Knowledge of hotel management software is an advantage

If you are a detail-oriented individual with a passion for hospitality and providing exceptional guest experiences, we would love to hear from you. Join our team as a Night Auditor and contribute to creating memorable stays for our guests.

The Delta Hotels by Marriott Toledo is a newly renovated full-service hotel nestled in the heart of Toledo, OH on the University of Toledo Medical Center campus. The property’s 212 guest rooms and suites provide luxurious comfort to all who come to stay. The Hotel focuses on personalized, impeccable service and creating memorable stays whether for business or leisure travel.
Slated to open in late 2023, the Hotel boasts a new full-service restaurant and bar, over 14,000 sq. ft. of flexible banquet & meeting space with in-house catering , and all the amenities which guests have come to know and love -- fitness center, indoor pool, sundry shop, free Wi-Fi, free parking, and more!