CUSTOMER SERVICE REPRESENTATIVE (CSR) ($16-$20/ hour)

About UsThe Cool Guy, LLC is a family owned and operated HVAC company that provides residential and commercial services. These include installation, replacement, and maintenance services. We are a growing company that’s looking for someone who is willing and able to grow with us. We have built a reputation of excellence, integrity, and keeping it Cool in the Phoenix Metro area. We would like to hire a person with these same ideals for a position as a Cool Guy Customer Service Representative from June-October.

Job Description: As a customer service representative, you are the first link between a client and our business. The first impression they get when calling in and the one that will help establish that relationship and rappor.

Must be able to:

• Answer customer’s questions and concerns in a courteous and professional manner.
• Provide customers with basic information regarding products, services, pricing, recommendations, and scheduling.
• Keep a proper record of customer’s property information and update regularly.
• Strategically schedule and dispatch our techs teams.
• Close jobs by collecting payments, rescheduling, sending estimates, and following up with customers.
• Coordinate with supervisor on parts and technician availability.
• Process product registration and warranty forms.
  • Other office administrative tasks.

Qualifications:

• High infectious energy, with strong communication skills both verbally and in writing.
• Excellent customer service skills.
• Detail oriented, punctual, and dependable.
• Strong initiative, problem solver, and integrity.
• Works well with others, personable, and willing to learn new processes.
• Ability to multi-task in a fast-paced environment.
• Computer skills (Mac-Os, email, scheduling software basics)
• Service Titan knowledge a plus
• Most importantly; the ability to have fun in a a healthy and respectful manner.

Benefits

• Paid sick time