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Dispatcher/Customer Service Representative - Part-time (Rockville, MD)
The Compost Crew Rockville, MD
$47k-62k (estimate)
Part Time 4 Months Ago
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The Compost Crew is Hiring a Dispatcher/Customer Service Representative - Part-time (Rockville, MD) Near Rockville, MD

Grow Your Career at Compost Crew

Join us at Compost Crew, a locally owned fast-growing organics recycling company based in Rockville, MD. We are rescuing over 20 million pounds of unwanted food scraps from the landfill per year, helping to retain valuable nutrients by converting the food scraps into a rich soil amendment – compost. Compost Crew is the largest organic recycling company in our region, serving over 10,000 homes, businesses, communities and governments throughout Washington D.C., Maryland, and Virginia. We’re innovative leaders in the elimination of food waste, revitalization of our soil and sustainability. At Compost Crew, you’ll enjoy a safe, friendly work environment where you’ll be treated with appreciation and respect. You’ll make a real difference in the well-being of our community and environment. 

Position Overview

Do you like to be at the heart of operations? If you thrive on real-time plan execution, schedule management, problem-solving and accountability, this is the position for you. You’ll be the central point of contact for our residential customers, Drivers and managers in the District of Columbia. Every day, you’ll see your impact on service quality, safety and asset management. You’ll be a key contributor to successful route execution using precision logistics tools. Part time on-site position 12 pm - 5 pm Mon. - Fri. Starting pay $19-$20/hr.
Key Requirements

  • High School diploma or equivalent
  • At least one year experience in a high-volume dispatch & customer service role 
  • Customer service/Communication/Collaboration skills
  • Ability to prioritize work in a fast-paced environment
  • Discipline in applying department/company processes and procedures 
  • Problem-solving and action follow-up skills
  • Effective and professional communication skills via email, telephone, and other technological devices
  • Proficiency in use of scheduling and communications software applications
  • Attention to detail and accuracy in using multiple information sources, including reports and databases
  • Reliable attendance in office
  • U.S. employment authorization

Other Helpful Background

  • Associate’s degree or equivalent
  • Experience in environmental management, transportation, waste management or logistics industry
  • Community service experience
  • Continuous improvement knowledge/skills
  • Interest in sustainability 

Responsibilities

  • Check with other Dispatcher/Customer Service team members for feedback from Drivers
  • Escalate reviewed concerns to ensure response to feedback and compliance
  • Review current day performance / route progress of DC Drivers and contact each Driver to check in, inform of identified issues and obtain any further feedback
  • Review next day schedule/Make route and schedule adjustments to optimize routes for next day
  • Review daily and weekly service requests
  • Assign requested service items into the next day routing with appropriate notes
  • Verify completion of service items scheduled and update status information in record systems
  • Update items planned for completion accurately in record systems to ensure customers are aware of plans
  • Review daily notices of address changes
  • Review changes and update routing software based on location changes
  • Update record systems with completed changes and additional information
  • Review and upload logistics reports into record systems daily
  • Review notes provided from Drivers to identify service action items
  • Transmit validated service notes to service partners to enable completion of customer communication
  • Collaborate with Compost Crew staff to address outstanding service items

Schedule

  • Schedule - Monday to Friday 12 pm - 5 pm
  • Location - 12343 Carroll Ave., Rockville, MD 20852 (10 min. walk/5 min. bike ride from Twinbrook Metro station. 5 min. walk from #10 and #C4 bus stop)
  • Setting - In office daily

Compensation and Benefits

  • Competitive pay
  • 401k retirement plan
  • Paid Time Off
  • Employee Assistance Program

Learn more about Compost Crew at:

https://compostcrew.com/

Department: Operations
This is a non-management position
This is a part time position

Job Summary

JOB TYPE

Part Time

SALARY

$47k-62k (estimate)

POST DATE

12/29/2023

EXPIRATION DATE

04/22/2024

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