We are looking for a passionate Front Office/Reservations Agent for a new lifestyle hotel at an iconic location in Downtown NYC with 326 rooms. The hotel is part of the award-winning German-based Motel One Group. Join our team and seize this unique opportunity!

Your responsibilities

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Building a relationship with our guests is one of the key factors to making their stay an exceptional experience. Your duties will also include the following:

• Looking after our guests, including check-in and check-out
• Reviewing and processing bookings, overbookings and options
• Invoicing, including managing payments, as well as cash transactions and cashing up
• Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
• Gaining interdepartmental insights into new areas of activity by working in our multicultural teams

What you should bring

Personality and hospitality are our priority! If you’re good at giving people a warm welcome and have a passion for the hotel industry, then you’ve come to the right place. We are looking for proactive individuals who seek to develop their career, and who enjoy working in diverse and multicultural teams and welcoming a wide variety of international travelers.

We encourage you to apply if you have proven experiences in customer/guest service, strong computer skills, strong communication skills (written and verbal) and a can-do team attitude. Hotel experience is helpful but not essential. Candidates should be flexible to work a variety of shifts, AM, PM and nights, five days per week.

Furthermore, you are an ideal candidate if you are open and welcoming; have good communication skills, a neat outer appearance, positive charisma and good manners; possess a high level of quality awareness and service focus; and it’s your aim to keep developing.

What we offer

We offer competitive salaries, paid vacation and sick time, medical, dental, vision and life insurance options, 401K plan, company incentive plan, rewards for good performance, training, continuous opportunities for growth, a great working environment with an energizing employee culture, and so much more!

The Motel One group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis covered under applicable law.

Job Type: Full-time

Salary: $51,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person