SUMMARY

The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. Our US Medical team seeks dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives.

The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.

RESPONSIBILITIES

• Answer inbound calls from members with questions about medical claims, benefits, eligibility, and prior authorization.
• An average of 50-80 calls are expected daily.
• Take calls back-to-back while toggling through several applications on multiple screens.
• Remain customer-focused at all times to meet tailored needs, providing positive outcomes for our member's well-being.
• Availab le to attend 100% of training s (11-12 weeks) and the firs t 90 days of employment are required.
• Understanding and striving to meet or exceed call center metrics while providing accurate information to callers with a courteous and professional demeanor.
• Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers.

QUALIFICATIONS

• High School diploma or equivalent.
• 1 year of customer s ervice experience is required.
• A dedicated workspace with no distractions is required.
• Intermediate profi ciency in Microsoft Office Suite.
• Strong organization skills, written, and verbal communication skills.
• Ability to remain calm and helpful even w hen dealing with difficult situations.
• Foster team work and partnership with cross-functional department s to resolve issues and improve customer experience.

Last updated : 2024-05-21