About The CentersThe Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives.Our residential facilities purpose at is to provide a safe and supportive environment for children, youth, and families who are facing mental illness, abuse, and neglect. Cleveland Christian Home exists to be a haven of hope and healing for children, youth, and families struggling with mental illness, abuse, and neglect.We strive to be an equitable, anti-racist, and service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive.Wellbeing and BenefitsProviding quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices from medical to dental to vision plans to meet the different needs of our staff. Choice of medical and dental plans Health Savings Account Flexible Spending Account for Health and Dependent Care Vision Support for continuing education and credential renewal Life Insurance Retirement Savings (401k) with a company contribution Mental Health Support Employee Assistance Program Calm Subscription Short and Long-term Disability Job SummaryThe Shift Leader coordinates and supervises the program and staff of an assigned unit (i.e. T-Suites) within the residential program at the Cleveland Christian Home. Serves as a leader on assigned shift. Responsible for providing direction and coaching of other residential staff during assigned shift. Responsible for ensuring available coverage for assigned shift. Serves as liaison between Care Coordinator and other community agencies, ensuring children are connected to appropriate resources.Job QualificationsA Bachelor’s degree; A minimum of two (2) years’ experience in a residential/group home setting andA minimum of one (1) year supervisory experience; and/or An equivalent combination of education, training and experience.Must have and maintain a valid Ohio Driver's License, appropriate driving record and appropriate insurance License, Ohio Driver’s all times (as required by agency policy and/or insurance carriers)Successful completion of all required pre-hire tests and proof of current TB test upon hire. Essential Functions, Duties And Responsibilities:Coordinates and supervises the personnel and the program of an assigned residential treatment unit including:Providing care, support, attention and a positive, therapeutic atmosphere to all children in the assigned unit Maintaining consistent, firm and fair relationships with all childrenServing as an appropriate, positive role-model.Ensuing the management of the physical needs of the children including health, hygiene, and physical comfort (food/clothing/shelter) Provides physical and emotional security for the children through intervention, correction and re-direction of negative behaviorEnsures the whereabouts and activities of each assigned child at all times while on dutyCoordinates the use of facilities and resources to provide structured group and support services to assigned clients Implements goal-directed groups addressing, but not limited to:Practical living skillsSocial skillsProblem-solving skillsAnger-management and conflict resolutionSelf-esteem buildingPrepares formal and informal reports on assigned children or program issues, as requiredLeads in the planning, supervision and provision of therapeutic and recreational activities.Transports children as necessary including, but not limited to medical appointments, activities, schoolMaintains current inventory and/or awareness of all supplies, equipment and furnishingsEnsures effective coordination and exchange of information with staff and other provider/network agency programsResponds to crisis situations throughout agency including residents, staff and/or visitorsServes as on-site leader in the agency during non-traditional business hours or as assignedConsults regularly with Residential Manager regarding client care issues, policies, procedures, goals, philosophy, regulatory standards and requirements, etc.Assists with interviewing candidates for positions when necessaryEnsures that employees receive orientation; trains employees in job duties, provides individual and/or group supervision regularlyMonitors the work of employees and ensures compliance with policies and procedures; recommends and administers disciplinary action as necessaryEnsures appropriate staff coverage through scheduling, assigning replacements or filling-in as necessaryAssists with evaluating employee performance Core CompetenciesIntegrity/Accountability: Adherence to the standards, values and rules of conduct associated with one’s position and the culture in which one operates. Being accountable and passing on accountability for one’s own actions and those of colleagues and the organization. Conflict Management: ability to handle conflicting interests diplomatically and to help solve them.Results Oriented: ability to take direct action to attain or exceed objectives. Problem Analysis: ability to detect problems, recognize pertinent information and link various data.Diversity and Inclusion: Values all people for their unique talents and divergent viewpoints. Actively encourages practices that support diversity, inclusion, and cultural competence.Compassion: Demonstrated empathy, patience, and support for the unique experiences and challenges of our clients.