About The Centers
The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives.
Our residential facilities purpose at is to provide a safe and supportive environment for children, youth, and families who are facing mental illness, abuse, and neglect. Cleveland Christian Home exists to be a haven of hope and healing for children, youth, and families struggling with mental illness, abuse, and neglect.
We strive to be an equitable, anti-racist, and service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive.
Wellbeing and Benefits
Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices from medical to dental to vision plans to meet the different needs of our staff.

• Choice of medical and dental plans · Health Savings Account · Flexible Spending Account for Health and Dependent Care · Vision · Support for continuing education and credential renewal · Life Insurance · Retirement Savings (401k) with a company contribution · 457(b) Savings · Mental Health Support · Employee Assistance Program · Calm Subscription · Short and Long term Disability

Job Summary : Under direction, the Shift Leader coordinates and supervises the program and staff of an assigned unit (i.e. T-Suites) within the residential program at the Cleveland Christian Home. Serves as a leader on assigned shift. Responsible for providing direction and coaching of other residential staff during assigned shift. Responsible for ensuring available coverage for assigned shift. Serves as liaison between Care Coordinator and other community agencies, ensuring children are connected to appropriate resources.
Minimum Qualifications:1. Education, Training, and/or Experience:

• A Bachelor’s degree;
• A minimum of two (2) years’ experience in a residential/group home setting and
• A minimum of one (1) year supervisory experience; and/or
• An equivalent combination of education, training and experience.

2. Certifications, Licenses, Registrations:

• Must have and maintain a valid Ohio Driver's License, appropriate driving record and appropriate insurance License, Ohio Driver’s all times (as required by agency policy and/or insurance carriers)
• Successful completion of all required pre-hire tests and proof of current TB test upon hire

Essential Functions, Duties And Responsibilities :
Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for qualified individuals to perform the essential duties.
1. Coordinates and supervises the personnel and the program of an assigned residential treatment unit including:
a. Providing care, support, attention and a positive, therapeutic atmosphere to all children in the assigned unit
b. Maintaining consistent, firm and fair relationships with all children
c. Serving as an appropriate, positive role-model
d. Ensuing the management of the physical needs of the children including health, hygiene, and physical comfort (food/clothing/shelter)
2. Provides physical and emotional security for the children through intervention, correction and re-direction of negative behavior
3. Ensures the whereabouts and activities of each assigned child at all times while on duty
4. Coordinates the use of facilities and resources to provide structured group and support services to assigned clients
5. Implements goal-directed groups addressing, but not limited to:
a. Practical living skills
b. Social skills
c. Problem-solving skills
d. Anger-management and conflict resolution
e. Self-esteem building
6. Prepares formal and informal reports on assigned children or program issues, as required
7. Leads in the planning, supervision and provision of therapeutic and recreational activities.
8. Transports children as necessary including, but not limited to medical appointments, activities, school
9. Maintains current inventory and/or awareness of all supplies, equipment and furnishings
10. Ensures effective coordination and exchange of information with staff and other provider/network agency programs
11. Responds to crisis situations throughout agency including residents, staff and/or visitors
12. Serves as on-site leader in the agency during non-traditional business hours or as assigned
13. Consults regularly with Residential Manager regarding client care issues, policies, procedures, goals, philosophy, regulatory standards and requirements, etc.
14. Assists with interviewing candidates for positions when necessary
15. Ensures that employees receive orientation; trains employees in job duties, provides individual and/or group supervision regularly
16. Monitors the work of employees and ensures compliance with policies and procedures; recommends and administers disciplinary action as necessary
17. Ensures appropriate staff coverage through scheduling, assigning replacements or filling-in as necessary
18. Assists with evaluating employee performance
19. Other duties as assigned
Additional Duties & Responsibilities:
1. Maintains and/or increases knowledge, skills and abilities
2. Attends meetings and/or committees as assigned
3. Participates in providing emergency on-call services
4. Performs other duties as assigned and/or needed.
5. Assists with providing transportation of clients, as needed
Knowledge, Skills, Abilities & Personal Characteristics:

• Knowledge and support of agency mission, goals, policies, and procedures*
• Knowledge of applicable program rules, regulations, and standards, including ethical professional practice*
• Knowledge and ability to train staff in Therapeutic Crisis Intervention and Collaborative Problem Solving*
• Experience working with and leading people from diverse racial, ethnic, and socioeconomic backgrounds.
• Strong commitment to anti-racism, equity and inclusion
• Knowledge of ODJFS and Ohio MHAS rules, regulations, functions, procedures, organization, and policies impacting the residential program and services
• Knowledge of therapeutic milieu philosophy, techniques, and quality standards
• Knowledge of methods/techniques for intervention, correction, and re-direction of negative behavior
• Knowledge of the physical and emotional needs of children including health, hygiene, consistency, supervision, and recreation
• Basic knowledge of environmental and familial factors impacting growth, development, and learning
• Knowledge of applicable forms/documentation
• Knowledge of trauma-informed supervisory methods and techniques
• Ability to provide a positive, therapeutic and safe environment for children
• Ability to perform physical restraints safely and correctly
• Ability to establish a rapport with staff, clients and their families
• Ability to respond in crisis situations with strong analytical and problem-solving abilities
• Ability to maintain appropriate and required confidentiality ensuring the integrity of sensitive information (written and/or verbal)
• Ability to maintain a positive work environment for employees
• Ability to establish performance standards and improve employee performance with training, coaching, and/or discipline
• Ability to organize and prioritize work, engage in a variety of tasks and consistently meet deadlines
• Ability to effectively resolve and/or respond to inquiries, complaints, and/or conflicts
• Highly effective communication, listening, interpersonal, negotiation, influencing and presentation skills.
• High degree of initiative and independent judgment.
• Computer skills; word processing and spreadsheet software capabilities.
• May be acquired after hire.

Physical Demands described here are representative of those that must be routinely met by an employee to successfully perform the essential duties of this position.

• Physical capacity for frequent bending, stooping and lifting
• Ability to lift up to twenty-five (25) pounds and move heavy objects
• Ability to perform job responsibilities in a facility or residence with multiple levels and without elevators or mechanical transportation.
• Operate a computer and keyboard.
• Ability to operate a motor vehicle

Working Conditions described here are representative of those that must be met by an employee while performing the essential duties of this position.

• Smoke-free working environment.
• Ability to provide services during non-traditional working hours.
• Work involves exposure to physical risks such as infectious diseases, crisis intervention, physical restraint, loud noises, etc.

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.