Full Job Description

• The Camp Transformation Center was founded in 2010 and has quickly grown to 110 locations. We are looking for a Customer Care Representative who are team players, highly energetic, positive, and professional to be a part of our Camp San Diego Team. If you would like to be a part of an organization that is changing lives through fitness and a healthy lifestyle, please see the job's responsibilities below and submit your resume for consideration.

Job duties include, but not limited to:

• Deliver first class hospitality to clients at all times by greeting, assisting, and checking in customers; responding to inquiries in-person, on the phone, and via e-mail; and working quickly and efficiently in the company’s business management software to register clients, process payments, and maintain database information up to date.
• Work with team members across departments, including instructors, to ensure efficiency in delivering an exceptional customer experience, and creating a welcoming, positive atmosphere.
• Take initiative and be proactive in handling complex client inquiries and delivering custom solutions to meet individual client needs
• Be familiar with all programs and products with a focus on sales
• Complete opening/ closing procedures such as: Setting up computer systems, processing paperwork, checking bathrooms, stocking shelves etc....
• Maintain cleanliness and organization of the front desk area and office.
• Maintain product knowledge for all studio retail operations and marketing initiatives.
• Assist The Camp Directors with clerical work, daily studio tasks and other projects as necessary.
• Shift Time- 4:30am to 9:30am

Knowledge, Skills & Abilities

• Outstanding Customer Service skills
• Ability to establish and maintain constructive and cooperative long-term interpersonal relationships with clients, peers, and supervisors.
• Excellent interpersonal skills, and ability to enthusiastically communicate with various functions at multiple levels in the organization both in-person, over the phone and in writing.
• Strong discipline, performer, management skills
• Ability to follow instructions in a fast-paced environment.
• Demonstrated analytical, problem solving and decision-making abilities
• Proven dependability and reliability.
• Friendly, outgoing personality and can-do, optimistic attitude.
• Excellent relationship building skills with a demonstrated ability to quickly develop trust
• Spanish Speaker (Preferred)

As an equal opportunity employer committed to meeting the needs of a multi generational and multicultural workforce The Camp Miramar recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: No less than 25 per week

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance

Experience level:

• 2 years

Shift:

• 4 hour shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Have you worked in the fitness industry?

Education:

• High school or equivalent (Required)

Experience:

• Sales: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person