CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

Major Duties

Under general supervision, the Business Services Support Coordinator oversees functions related to collections, eligibility, contract release activities on resident accounts, legal communications with Student Housing residents, and CSU Legal Counsel. The incumbent handles abandonments, 3-day notices, and unlawful detainers, and attends court hearings when applicable to represent the University in court.

• Collaborates with the Intensive English Program (IEP) Manager, Residential Computing Resources (RCR), and Operations on IEP allocations along with multiple departments within the University.
• Acts as the EOP resilient scholar’s liaison, provides information to foster youth about resources in Student Housing and on campus.
• Coordinates allocations and compliance with the Athletics Department for athletes living on campus as well as the CSUN Basic Needs unit for students residing in Temporary Emergency Housing
• Locates and contacts individuals or organizations to collect past due monies from third party and conference/meeting space receivables.
• Performs other duties as assigned.

*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://rb.gy/f6nzi

Qualifications

• Equivalent to three (3) years of increasingly responsible financial record-keep experience, including two years in collections, lending or a related area or any combination of education and experience which provides the required knowledge and abilities.
• Experience working in a university setting and working with college-aged students preferred

Knowledge, Skills, & Abilities

• Comprehensive knowledge of: financial record-keeping procedures and practices; interviewing techniques; general office procedures and practices.
• Thorough knowledge of state and federal laws and regulations and university policies and procedures related to collection programs.
• Ability to: keep records and write clear reports; establish and maintain cooperative working relationships; speak, read and write at a level appropriate to the position; perform mathematical calculations; use calculating machines, personal computers, and/or automated accounting systems; work independently, exercise considerable judgment, follow through on detail, apply policies and procedures to specific situations; use judgment and initiative in applying policies and procedures to difficult and unusual situations; gather and analyze information; follow through on detail; and compile data for reports.

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.
• Classification/grade: 1759 / Collections Rep II / 1
• The anticipated HIRING RANGE: $3505 - $4173 per month, dependent upon qualifications and experience. The salary range for this classification is: $3505 - $5985 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday.
• REG: This is a Regular position with a one-year probationary period. 
• The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position. 

General Information

• This job opening has been re-posted and will remain OPEN UNTIL FILLED.

• This position is a sensitive position as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.