Position: Seven Falls Lead Supervisor
Pay Rate: $18.00 per hour.
Job Summary:
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
As a member of the Seven Falls team, this role will supervise and assist Ticket Office Supervisors, Lead Ticket Agents, and Ticket Agents with the following duties: Assist customers with the booking aspect of their Seven Falls experience. Support customers in person, on the phone, online or a combination of these. Answer customers' questions, make travel suggestions, book tickets and scan tickets as passengers aboard the trains. Complete other special assigned duties as needed.
Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.
What you will be doing:

• Ensure that all ticket agents are properly trained in ticket office duties and procedures and assist them as needed.
• Delegate and supervise daily ticket agent duties such as checking and responding to voicemail, responding to customer emails, answering phone calls and handling the ticket window.
• Coordinate ticket agent lunches/breaks to ensure that they are taken and cover for dispatcher while they take lunch as needed.
• Assist with Broadmoor packages and special reservations as needed.
• Assist with Group Sales payments.
• Coordinate and oversee the creation of Ticket Office S.O.P.s, with Reservations Manager.
• Assist with responses to guest review on Yelp, Trip Advisor, etc.
• Assist with ticket office staff scheduling as needed.
• Sell tickets, handle cash and credit cards.
• Utilize RocketRez reservation and ticketing system.
• Responsible for making proper reservations for the Cog Railway.
• Responsible for cleanliness of work area.
• Clean depot, curio shop, parking areas, rest rooms, waiting areas, and any other private or public area, as required.
• Must be able to communicate politely and effectively in person and by phone.
• Direct customers to boarding areas on depot platform
• Assist with ticket scanning as customers board trains
• Knowledgeable about general Cog Railway information and frequently asked questions in order to assist customers and enhance their experience.
• Willingness to work in fast-paced, team oriented environment
• Uphold and abide by all Broadmoor polices, procedures, and safety guidelines.
• Other duties as assigned

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

• Reasonable accommodations will be made for individuals with disabilities*

Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.
Why Choose the Broadmoor (Benefits)
Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

The application deadline for this position is expected to close June 9th, 2024. We encourage applicants to apply early for full consideration and this posting will remain open until filled.