Job Title: Key Controller
Job Pay Range: $15.00 per hour
Job Summary:
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
As a member of the Guest Services team, you will be responsible for overseeing the proper storage of keys and maintaining accurate records for overnight vehicles.
Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.
What you will be doing:

• Meet or exceed all applicable AAA and Forbes standards set for Key Control staff.
• Smile and welcome guests with a positive attitude that supports the philosophy of The Broadmoor Hotel.
• Coordinate information logged in computer system.
• Distribute keys to Guest Services staff accurately and appropriately.
• Ensure appropriate parking billing in AS400.
• Communicates efficiently and in a timely manner to Door staff, Hostess and Supervisors.
• Answer phones in a timely manner adhering to proper phone etiquette standards.
• Maintain a clean and organized work area.
• Print key log reports and file appropriate reports.
• Maintain confidentiality of any guest information.
• Secure the key storage area.
• Handle all entry/exit calls from Garage gates.
• Answer questions regarding parking rates and arrangements.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.
What we are looking for:

• High school diploma or general education degree (GED); prior guest services or administrative experience helpful; equivalent combination of education and experience will be considered.
• The employee is occasionally required to lift/pull/push up to 50 pounds with assistance.
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills
• Reasonable accommodations will be made for individuals with disabilities*

Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At The Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.
Why Choose The Broadmoor (Benefits)
Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

The application deadline for this position is April 15th, 2024 to be considered. We encourage applicants to apply early for full consideration and this posting will remain open until filled.