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The Bridgeline, Inc.
Charlottesville, VA | Full Time
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Support specialist
The Bridgeline, Inc. Charlottesville, VA
$54k-68k (estimate)
Full Time | Software & Cloud Computing 1 Month Ago
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The Bridgeline, Inc. is Hiring a Support specialist Near Charlottesville, VA

Brain Injury Support Specialist - Join Us and Work Inspired.

When you walk into our clubhouse, you realize this is not your average human service program. It feels warm, caring, and like a family.

The BridgeLine Place is no ordinary day program. The Clubhouse offers people with brain injuries a strong sense of community using an innovative and dynamic model.

Our mission is to support every member towards achieving greater independence and self-realization through setting and achieving person-centered goals.

At The BridgeLine, no two workdays are the same. One day you’ll help program members who have never used a computer, teaching them to play games or surf the internet.

The next day, you’re setting up an Excel spreadsheet to analyze feedback surveys. Members, with your help, take an active role in advocating with legislators and businesses for the needs of the brain injury community.

The work is hard but rewarding. You open a door to the world for people, one small task at a time.

Does this inspire you? Do you want to join our community?

As a Brain Injury Support Specialist, You can expect

  • That program members come first. You will build on your relationships with the members to foster understanding and develop plans to continuously improve their lives.
  • A meaningful workday EVERY Day. You'll go home every day knowing you’ve made a difference in our program members' lives and helped them to reach their full potential.
  • To work side by side with the people we serve to plot out and complete tasks within the work unit.
  • To develop and review service plans for members of the Clubhouse.
  • To be called on to drive our vehicles during your work, so an excellent driving record is essential.

A Rock Star for our Brain Injury Support Specialist would have :

  • Passion for making a difference in people’s lives.
  • Positive attitude, quick smile, and strong person-centered service philosophy.
  • Ability to work well on a team and initiate unit activities independently.
  • Desire for professional excellence and work ethic to match.
  • Strong ability to use and apply technology in their job and enthusiasm to teach people how to use it to help improve member’s independence.
  • Deep experience working with people with disabilities, ideally people with brain injuries.

What We’ll Provide :

A very competitive salary with opportunities for career growth.

Comprehensive Benefits :

  • Three weeks of Paid Time Off (PTO) in your first year.
  • Paid Federal Holidays.
  • Pre-tax Small Employer Health Reimbursement Account to assist with the purchase of individual health insurance or use for qualifying medical expenses.
  • Participation in The BridgeLine SEP retirement plan with 100% of the contributions paid by The BridgeLine.
  • Life Insurance, Short-Term Disability Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance and Long-Term Disability Insurance

Professional Development :

  • The BridgeLine offers a variety of courses to help strong performers grow within their career.
  • Last updated : 2024-04-04

Job Summary

JOB TYPE

Full Time

INDUSTRY

Software & Cloud Computing

SALARY

$54k-68k (estimate)

POST DATE

04/05/2024

EXPIRATION DATE

05/09/2024

WEBSITE

bridgelinedigital.com

HEADQUARTERS

WOBURN, MA

SIZE

25 - 50

FOUNDED

2000

TYPE

Public

CEO

ROGER KAHN

REVENUE

$10M - $50M

INDUSTRY

Software & Cloud Computing

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About The Bridgeline, Inc.

Bridgeline Digital provides marketing automation, web content and social media management solutions for e-commerce companies.

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If you are interested in becoming a Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Support Specialist job description and responsibilities

Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.

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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

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The support specialist often has to balance different tasks such as customer technical support, ticket documentation, problem analysis, and task management.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Support Specialist jobs

Experience as a Customer Support Specialist or similar CS role.

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Proven work experience as a Sales support specialist or Sales support associate.

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Tech support specialists need good communications skills.

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Gain experience with operating systems.

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Learn Relevant Tech Skills and Gain Experience.

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