Summary:

The Bowery Mission is a holistic, Christian faith-based organization dedicated to serving people experiencing homelessness, hunger, and poverty. The Ambassador role is a key member of the Clinical Services team focused on creating welcoming and trust-building relationships with guests. The Ambassador team invites guests to choose help by responding to immediate needs and connecting men and women to The Bowery Mission’s day center and compassionate care services (clothing, shelter, medical care, etc.) and external referrals. Ambassadors utilize Motivational Interviewing to conduct needs assessments and to introduce guests to social workers and the next steps toward independent living. Ambassadors engage with guests in a variety of services and spaces, including but not limited to the following: front desk reception, meal service, clothing, and mobile shower programs, mobile medical clinic, and other day center activities.

Work Schedule: 10:30a – 7:00p Sun. – Thu.(Fri./Sat. Off)

Reports to: Supervisor, Ambassador 

Requirements:

• Embraces the organization's Statement of Faith
• Highly relational with superior customer service/interpersonal skills
• Previous experience working with individuals challenged by homelessness, mental health issues, or substance abuse
• Flexible, motivated team player
• Excellent verbal and written communication skills
• Able to maintain good boundaries and de-escalate conflict
• High School Diploma plus relevant employment experience with client-facing roles
• Proficient computer skills in Microsoft Office: Word, Excel, Outlook

Preferred:

• 3 years of relevant experience
• Bachelor’s degree
• Bilingual: Spanish, Cantonese, or Mandarin

Salary: $43,000 per year

The Bowery Mission takes the health & safety of our staff, guests, clients, and volunteers very seriously, and especially as it relates to the current Covid-19 pandemic.

In partnership with the NYC Department of Health & Mental Hygiene, we have modified our services to stay up-to-date with the latest health and safety guidelines that continuously evolve based upon new information and research. We greatly value the contributions of essential workers in roles like this one and have designed protocols around personal protective equipment, social distancing, cleaning and sanitation, and building capacity in order to protect our staff and those we serve.