Salesforce Administrator

The Salesforce Administrator will optimize the usage of Salesforce and the suite of tools and solutions within it for the Boston Athenaeum’s business objectives. Working with Salesforce users in diverse functions, including, fundraising, membership, events, IT and special collections and with the help of an external technology partner, the Salesforce Administrator will be the primary support resource for 25 Salesforce users and other stakeholders, providing maintenance, coordination, advice, training and support.

This position requires an individual who can solve business problems, work independently and drive engagement in a culture that values high quality information, efficiency and continuous improvement.

Responsibilities:

• Serve as the system administrator for the Salesforce system, including customized applications and managed packages, with the assistance of an external technology partner, managing user accounts, back-ups, licensing, support tickets and other routine tasks

• Manage emerging bugs, disruptions and data quality control issues by directing a timely response leveraging internal and external resources

• Help users to achieve proficiency and provide training and documentation for all solutions in the Boston Athenaeum’s suite of applications including Pardot/MCAE, Blackthorn Payments, Blackthorn Events, Apsona and FormAssembly

• Lead projects and initiatives engaging Salesforce users and other stakeholders.

• Continuously improve the quality and usefulness of all aspects of our Salesforce footprint, effectively advocating for technological investment and organizational change when needed

• Design an optimal structure and cadence for meetings with leadership, Salesforce user-groups and external partners to support development of the platform

• Coordinate internal team members and their support needs to ensure that our support partner understands the organization’s highest priorities and focus areas

Requirements:

• Salesforce Administrator certification

• Strong Salesforce product knowledge and at least 2 years of Salesforce Administration and hands-on experience with Salesforce Nonprofit Success Pack or similar Salesforce product

• Experience with nonprofits, libraries, museums, fundraising, membership organizations, events, literature, arts, education or similar

• The ability to consider a full spectrum of technical, financial and operational considerations when developing and advocating for Salesforce solutions

• Excellent interpersonal, communication and collaboration skills

• Proven experience with business process optimization

• Due to the nature of this work, this position is required to work onsite in our Boston office a minimum of three days a week with the option to work remotely two days a week.

• Experience with Pardot/MCAE, Blackthorn Events, Blackthorn Payments, Apsona and Form Assembly preferred

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job description describes you, then please apply for this role.

Why work at the Boston Athenaeum?

Beyond the opportunity to work amongst the collections at one of the most distinguished libraries in the nation alongside a passionate and welcoming team, working at the Boston Athenaeum comes with plenty of other perks. Some of our benefits include:

• Paid time off and sick days

• Competitive 401k package

• Paid parental leave

• Comprehensive medical and dental insurance

• Life Insurance

• Commuter benefits

To Apply: Please submit a cover letter and resume

The Boston Athenæum is an equal opportunity employer. We welcome candidates who will increase our diversity; we encourage candidates of color and all diverse candidates to apply and are committed to hiring individuals who value a diverse and inclusive work environment. The Boston Athenæum is also committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request a reasonable accommodation, please contact HR Generalist Nora Conley at 617-720-7630 or conley@bostonathenaeum.org