* Prepare station in anticipation of the day's business.
* Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
* Check VIP list, and communicate orders to the kitchen and the next room service shift.
* Set trays and tables according to established standards.
* Deliver orders according to established standards.
* Retrieve trays on a timely basis.
* Ensure quality of food - beverage being delivered and communicate with Manager/Captain/Kitchen.
* Prepare and deliver amenities and replenish as needed.
* Perform opening and closing duties according to established sidework checklist.
* Have a thorough knowledge of menus and current specials and upsell items to guests.
* Answer the telephone while maintaining the established standards.
* Approach all encounters with guests and employees in a friendly, service-oriented manner.
* Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag
when working.
* Team members must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.