The Bainbridge Companies is a leading property management company that is dedicated to providing exceptional living experiences for our residents. We are currently seeking a part-time Concierge to join our dynamic team at one of our luxury multifamily high rise communities in Bethesda, MD. As a Concierge, you will be the first point of contact for residents and visitors, and you will be responsible for providing exceptional customer service.

The Concierge plays a crucial role in creating a welcoming and professional atmosphere for residents and visitors. As the primary point of contact, the Concierge is responsible for greeting individuals, answering inquiries, and providing administrative support to the property management team.

If you're enthusiastic about providing exceptional customer service and thrive in a fast-paced environment, we want to hear from you! Please submit your resume and cover letter detailing your relevant experience and qualifications to us NOW!!!

• Greeting and Welcoming: Warmly greet residents and visitors as they enter the property. Provide information about the property amenities, services, and events.
• Answering Inquiries: Respond to phone calls, emails, and in-person inquiries in a professional and courteous manner. Provide information about leasing availability, rental rates, and community policies.
• Visitor Management: Monitor and log visitor arrivals and departures. Ensure that all guests sign in and receive visitor passes as required.
• Mail and Package Handling: Receive and distribute incoming mail and packages to residents. Notify residents of package arrivals and assist with package pickup as needed.
• Administrative Support: Assist the property management team with various administrative tasks including filing, data entry, and maintaining resident records.
• Safety and Security: Monitor security cameras and report any suspicious activity or safety hazards to the appropriate personnel. Ensure that the front desk area is secure at all times.
• Customer Service: Provide exceptional customer service to residents and visitors. Address resident concerns and inquiries promptly and professionally.
• Team Collaboration: Collaborate with leasing consultants, maintenance staff, and property managers to ensure efficient operation of the property.

Qualifications

• Previous experience in customer service or administrative role preferred.
• Excellent communication and interpersonal skills.
• Friendly and welcoming demeanor with a customer-focused attitude.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and basic computer skills.
• High school diploma or equivalent.

Benefits

• Competitive salary
• Opportunities for professional development and advancement within a reputable company.
• Positive and supportive work environment with a focus on teamwork and collaboration.

Work Hours

• Part-time, weekends, 3pm-11pm

The Bainbridge Companies is an equal-opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you’d like more information on your EEO rights under the law, please visit www.EEOC.gov.