The Night Audit supervisor oversees the nightly operations of the hotel and resort as well as the guest service staff, acts as a contact person for guests and other hotel Departments during the night shift. Turns over the day and processes all credit cards as well sends out all of the appropriate reports on a nightly basis.

Provides excellent guest service and acts as the Manager on Duty in the absence of supervisors & managers.

Supervises Night Auditor, Over Night Engineering, Housekeeping, and Security.

Provides support to the Front Desk Manager and Assistant Front Desk Manager in day-to-day tasks.

Complete any worker compensation and injury reports in absence of the FDM or AFDM.

Assigns and instructs team members in details of work.

Fills in for any call outs or missing team members. Ie. Gift shop, bell, engineering.

Resolves customer complaints when elevated from the Night Auditor in absence of the FDM and AFDM.

Provides ongoing training and coaching for Night Audit staff.

Always maintain a great attitude

Actively practice’s and utilizes H.E.A.R.T steps during guest interactions.

Orchestrates and expedites the registration and checkout process at the front desk.

Accurately inputs Nightly Income Journal

Reconcile and post daily revenue activity.

Settle Credit Card Batches utilizing Dollars on the Net

Strong technical skills with Opera PMS/Visual Matrix

Make hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements.

Contributes to team effort by accomplishing projects/tasks as needed on a nightly basis. 

Oversees nightly bucket check and issue coach and counseling or warning for repeat issues.

Ensure operating systems balance each night.

Assist with selecting PMT rooms for the Engineering Crew.

Research any balances in accounts nightly

Communicate to management and Front Desk Supervision of overnight details.

Establishes credit by verifying credit cards or obtaining cash. 

Add on and maintain a cash balance of $500 for each cash drawer.

Complete nightly audit checklist and cash drawer balance report

Inspect vacant rooms for quality control.

Maintain records by entering room and guest account date.

Check Security In and Out each night, verifying the correct times.

Routinely check within with security guard to make sure the property is secure.

Check all charges and make sure that all rates are correct.

Post No Show’s and closes out open folios in the morning.

Complete nightly audit of the Security and Contractor Binders.

• Complete CCTV report showing cameras working and not working each shift.

Assist night auditor with Daily Flash report.

Complete daily guest service/front desk break log and scan to shared drive.

Communicating with team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.

Effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy to defuse anger, collect actual information and resolve conflict.

Organizing, conducting and/or attending meetings.

Ability to communicate verbally and in writing in English and prepare complex reports, compiling and preparing financial reports.

Ensuring procedures are followed when dealing with all safety and security issues are concerned.

Perform basic functions involving payroll such as payroll edits, meal break log and scheduling.

Source: Hospitality Online