The Alloy a DoubleTree by Hilton is now hiring a Hotel Manager! This is a new and exciting opportunity for a seasoned hospitality professional to showcase their dynamic leadership and customer experience skills.

Job Summary: Administers, directs, and controls the operations of the hotel. Accountable for achieving budgeted revenues/profits while maintaining the operational and service standards prescribed by Concord Hospitality/Hilton.

This position will require the ideal candidate to fulfill the following requirements:

• Minimum of 10 years of progressive hotel leadership experience across multiple departments. Hilton brand experience preferred but not required.
• Extensive knowledge of operations in high volume hotel including rooms, food and beverage, human resources, accounting, engineering and sales.
• Ability to effectively communicate with owners, guests and associates which requires high levels of patience, tact and diplomacy.
• Delegate and organize projects and establish priorities consistent with company objectives.
• Consistently deliver an exceptional guest and employee experience by always seeking out improvement opportunities
• Regularly manage up to ensure objectives and goals are aligned and clearly established and communicated.

Responsibilities of this role may entail:

• If available, trains associates in the various departments how to perform their job duties to the best of their abilities
  while in accordance with established objectives, policies, and procedures.
• Keep “open communication” between managers and associates.
• Has full knowledge and understanding of our company’s handbook, SOP’s and processes; Adheres to and enforces
  those in a fair and consistent manner.
• Strict adherence and enforcement of our code of business conduct.
• Provides disciplinary action when, and/or, if necessary.
• Provides associates with the tools they need to perform their jobs.
• Takes immediate actions on problems that are encountered in the Hotel.
• Participates and conducts Weekly Leadership Team meetings, property MOD program, and weekly staff meetings.
• Promote teamwork and associate morale.
• Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
• Ensures accurate records of necessary federal, state, and local reports as required by the applicable laws, franchise
  SOPs, and Concord/local SOPs.
• Ensures accurate records and reports all OSHA information required by law.
• Responsible for generating annual hotel budget and monitors period profit and loss statement.
• Monitors department salary and hourly wage structure.
• Coordinates Management Orientation Program.
• Interviews and hires new personnel as last interview in process.
• Reviews, approves, and makes final decision on all terminations.
• Evaluates assigned staff performance on a, ninety day, and annual basis.
• Conducts self to reflect the high standards of professionalism within the Concord Hospitality organization.
• Learns, understands, and refers to the Standard Operating Procedures.
• Knows department fire prevention and emergency procedures.
• Follows safety and security procedures and rules.
• Adheres to all policies and procedures.
• Project enthusiastic, optimistic, and helpful attitude.
• Assist other Leadership Team members and/or managers when needed.
• Each associate will be required to follow the rules as found in the Concord Hospitality Associate Handbook.
• Monitor service trends by speaking with guests and reviewing written guest comment cards and guest tracking
  information to ensure brand and Concord Hospitality service standards are achieved.
• Resolve all service issues via written communication or phone calls to the complete satisfaction of hotel customers.
• Recognize associates for demonstrating outstanding service initiative with guests and fellow associates.
• Ensures Accounting Manager follows up on billing problems.
• Understand competitive market conditions and communicate this information with the Director of Sales and
  Catering.
• Participate in developing hotel’s direct sales plan/pricing strategy. Ensure group-meeting arrangements are
  completed and executed.
• Investigate lost or turndown business.
• Represent the hotel in the market ant develop relationships with key accounts.
• Review inventory control and selling strategy daily.
• Oversee comp rooms and charity donations inquiries.
• Handle local media inquiries regarding advertising, questioning, and representation.
• Oversee coding and signing of hotel promotion rebate charges along with process of check requisitions.
• Ensure budgeted revenues and profits are achieved.
• Ensure accounting policies are in place.
• Perform hands-on duties as needed to deliver guest services.
• Ensure meal service meets proper food handling sanitation requirements.
• Responsible for sanitation standards via monthly inspections of 25 guest rooms, public areas, grounds, storage/work
  areas and all kitchen areas.
• Ensure that preventative maintenance programs are completed on schedule and meet brand and Concord
  Hospitality quality standards.
• Ensure that energy conservation programs are in place.
• Responsible for management systems - i.e. accounts payable, accounts receivable, payroll, and restaurant micros
  system.
• Become involved in community affairs and government - i.e. Councils, local hotel associations and local charities.
• Check call accounting system regularly. Review phone charges to ensure proper billing.
• Assist Engineering Manager by planning redo projects; determine recommended scope for work outside of the
  general redo; resolve redo related problems with Engineering Manager.
• Assist in development of requests and budgets for CAPEX; complete MSR’s; ensure CAPEX projects have proper
  authorization.
• Review invoices for major projects; resolve problems as necessary.
• Negotiate service contracts with vendors, review bids and make recommendations; periodically check on service
  quality; track expiration of local contracts and license renewals.
• Solicit and review bids for improvement projects; secure approval of funds.
• Work to resolve legal issues related to standard warranty process for building damage

Being a Concord Hotel Manager:

You will be instrumental in hiring, motivating and leading a winning hotel management team, while supporting our company’s mission statement and embracing our cornerstones. You will be the liaison with the hotel brand, our owners and with Concord, in facilitating a successful business operation by arranging brand training, meeting operational deadlines, following budget guidelines, and networking with city officials as the “face” of this exciting brand.

Here are some reasons our associates like working for us:

We offer competitive wages. The salary for this position is $100,000 USD/year. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Experience

• 10 year(s): Minimum of 10 years progressive hotel leadership

• 2 - 5 years: Hilton brand experience preferred but not required