TFL, a leading live entertainment and technology company, has a fantastic opportunity for a Sales Associate to join our team.

About TFL (Tickets For Less)

At TFL, we are passionate about creating Memories For Life® for sports fans, music lovers and event goers across the country. We work directly with sports properties, professional teams, college athletic departments, venues, fans, and partners to improve the event going experience and drive event attendance. Our unique distribution model creates quick and convenient access for event goers across the country and ensures that teams and rights holders maximize fan access and event revenue.

As a Top 10 ticket reseller in the country, TFL offers employees a front row seat into the ever-evolving ticketing industry. On top of that, we love to have fun! From an open and inviting work environment to multiple staff perks, TFL is a great place to work.

With our headquarters located in the greater Kansas City-area, TFL is proud to celebrate 20 years of providing high-rated service to the local community. Recently named to the KC Business Journal’s Top 150 Private Companies List, we have achieved tremendous growth post-pandemic. Fueled by recent acquisitions, we have expanded our retail customer base in strategic markets, and now have offices in Tuscaloosa, Ala., Omaha, Neb. and St. Louis, Mo.

Responsibilities & Job Duties (include, but are not limited to)

• Drive new revenue by creating value for customers and through strategic listings and inventory
  • Generate revenue via telephone, email, chat, and in-lobby/in-person
  • Facilitate ticket sourcing and purchases by making offers, processing sales submissions, and other related activities.
  • Educate clients about promotions, potential ticket upgrades, and ticket plans including, but not limited to, single games, premium inventory, season tickets, partial plans and group tickets.
  • Proactively analyze and review transaction data for sales opportunities.
  • Verify required documentation and assist customer service representatives with questions or issues regarding potentially fraudulent orders.
• Execute CRM strategy, effectively maximizing HubSpot capabilities.
  • Utilize Customer Relationship Management tools for recording customer communication and interactions. Ensuring proper procedures for all interactions.
  • Use strategic telemarketing, email and face-to-face communications for sales prospecting. Communicating relevant information to convert prospects into buyers.  
• Work collaboratively with other team members to achieve departmental and company goals.
  • Actively contribute ideas and potential improvements to team members and management. 
  • Proactively engage in protecting company assets through vigorous fraud prevention and cash handing procedures, actively assessing credit card misuse or abuse.
  • Assist in attending or managing on-site marketing events as needed for business development

Qualifications

• Bachelor’s degree in a related field preferred
• Must have a passion for sports and/or live entertainment
• Retail, travel, event, sports or live entertainment experience considered a plus
• Excellent verbal and written communication skills
• Self-motivation, attention to detail and strong organizational skills required
• Must be able to work independently and as part of a team in a group setting
• Strong ability to multi-task
• Must be available to work under pressure in a fast-paced environment
• Must have an eye for detail

Benefits

• Competitive salary
• Discretionary performance bonuses
• 401k with company match
• Unlimited vacation
• Medical/Dental/Vision insurance
• Long-term and short-term disability
• Life insurance
• Paid maternity leave

Perks

• $1,000 employee ticket credit
• Company outings to local live events, including Suite tickets to Kansas City’s premier events
• Company kitchen including complimentary breakfast, lunch, snacks and drinks for employees daily
• Company happy hours on the first Friday of every month
• Employee referral program
• Casual dress code