Description

Directly supervises the Front Desk staff and department operations (e.g. hiring,

terminating, disciplinary actions, performance evaluations). Schedules subordinates,

maintaining adequate staffing levels while adhering to labor standards guidelines.

Assures maximum guest service through training, including but not limited to hotel

amenities, the local area, shopping, dining, entertaining, current groups, and banquet

functions.

Selects or assists in the selection of hotel staff and complete all new hire paperwork.

Monitors Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR.

Reviews employee performance and conducts personnel actions such as disciplinary

actions and terminations.

Maintains accurate records including cash flow sheet, direct bill accounts, credit card

receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.

Conducts or assists in conducting staff meetings.

Adheres to all franchise and company procedures and regulations as well as standard

operating procedures.

Receives and resolves or assists in resolving guest complaints and employee issues.

Performs functions of the General Manager in their absence.

Covers shifts in all departments as scheduled by the General Manager

Corresponds with group and travel agents to answer special requests for rooms and rates

Assists with sales and marketing efforts as directed

Maintains and implements established Emergency Procedures, assuring the security of

guests and monies.

Answers inquiries pertaining to hotel policies and services

Participates in the preparation of the hotels annual budget. Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines

Note: Other duties as assigned by General Manager or Area Director

Qualifications

• Strong interpersonal skills
• Tech-savvy and experience with word processing and email programs
• Active listening and good communication skills
• Proactive approach to problem-solving
• Ability to multitask
• Strong time-management and organization skills