Description

To supervisor Room Attendants and inspect hotel guestrooms, bathrooms, corridors, and lobbies

Assign work to Room Attendants and train personnel in housekeeping duties; may perform cleaning duties.

Post room occupancy records.

Adjust guests' complaints regarding housekeeping service or equipment.

Write requisitions for room supplies and furniture renovation or replacements.

Examine carpets, drapes, and furniture for stains, damage, or wear.

Check and count linens and supplies. Aid in budget control through supervision of employees' use of linen, supplies, and equipment.

Record inspection results and notifies cleaning personnel of inadequacies.

Communicate with other hotel departments regarding problems which need their attention.

Ensure key control policies.

Take the initiative to greet guests in a friendly and warm manner.

Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas.

Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.

Distributes keys and work assignments to staff

Completes follow-up on vacant or occupied rooms

Ensures the completion of the Housekeepers Report and communicates clean and available rooms to the Guest Services Department.

Responds quickly to guest requests in a friendly manner. Reports appropriate guest complaints or requests to appropriate department. Follows up to ensure guest satisfaction.

Displays a professional image at all times through appearance and dress.

Qualifications