2 Customer Care Specialist (Part Time) Jobs in Rio Grande, TX
Texas Regional Bank is Hiring a Customer Care Specialist (Part Time) Near Rio Grande, TX
- Answer incoming calls in a high-volume call center environment; communicate directly and builds strong business relationships with customers, as well as internal and external service providers.
- Provide timely and accurate customer service support such as processing service requests and account updates, resolving or escalating complaints and providing information regarding banking products, policies, online services, debit cards and customer accounts.
- Meet individual and department performance objectives, standards and goals.
- Actively identify appropriate opportunities to market additional bank products and effectively cross sells or refers customers to the appropriate sales staff.
- Make outbound calls to customers related to the Bank’s overdraft protection service.
- Make outbound calls to customers related to customers debit card transactions.
- Maintain current working knowledge of the Bank’s policies, procedures, products and services; complies with banking and privacy laws and regulations.
- Respond to requests submitted via email.
- Follow up and process customer requests such as stop payments and address changes.
- Support customers with any retail online banking questions and issues.
- Support customers with questions and issues regarding Zelle, Digital Wallet and Transfer Now.
- Ability to learn and adapt to new information and technology platforms.
- Support customers with debit card inquires, including international debit card requests and debit card transaction denials.
- Engage in projects and other activities during low call volume, such as reviewing zero balance account reports daily.
- Provide support to all operations functions within central operations.
- Complete appropriate call logs and/or call reports.
- Ability to exercise discretion and handle sensitive and confidential issues.
- Comply with federal and state regulations and all established bank policies and procedures.
- Perform other duties as assigned.
- Support and promote the Bank vision, mission and core values, organizational structure and policies and procedures.
- Must have excellent analysis, observation and decision-making skills.
- Excellent interpersonal and communication skills are necessary for maintaining effective relationships with board members, officers, employees, and member of the business and civic community.
- Individual should be able to work in high-pressure situations and a stressful atmosphere while remaining composed.
- Provide strong, compassionate, and visible leadership to foster positive attitudes and trust among employees, customer, and prospects.
- Comply with federal and state regulations as well as all established Bank policies and procedures.
- Other duties as assigned.
- A self-starting individual who possesses a High School Diploma or G.E.D.
- At least one year of work experience in the customer service field or previous financial institution experience preferred but not required.
- Basic keyboarding, typing 40-50 wpm and knowledge of office equipment.
- Must have working knowledge of Excel, Word and 10-key. Experience with Microsoft Office preferred but not required.
- Must have good verbal and written communication skills to provide quality customer service.
- Mental concentration is required to perform concurrent tasks and meet deadlines while tolerating frequent interruptions.
- Must be available to work a 40-hour work week with flexible work schedule. Able to work Saturday shift, if needed.
- Bilingual in English and Spanish.
- Must be able to be physically present in the Bank to perform job duties.
- Texas Regional Bank is an Equal Opportunity Employer.
Job Summary
Part Time
Banking
$36k-46k (estimate)
04/18/2024
06/17/2024
texasregionalbank.com
HARLINGEN, TX
100 - 200
2010
PAUL S MOXLEY
$10M - $50M
Banking
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The job skills required for Customer Care Specialist (Part Time) include Customer Service, Call Center, Communication Skills, Microsoft Office, Customer Care, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Specialist (Part Time). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Specialist (Part Time). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Specialist (Part Time) positions, which can be used as a reference in future career path planning. As a Customer Care Specialist (Part Time), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist (Part Time). You can explore the career advancement for a Customer Care Specialist (Part Time) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
01/14/2022: Sumter, SC
Assist directly or route customers to the appropriate personnel for assistance.
02/25/2022: Tuscaloosa, AL
Ensure to provide excellent customer service through phone, e-mail, chat, etc.
02/28/2022: Raleigh, NC
They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
01/07/2022: Buffalo, NY
As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
03/06/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
03/13/2022: San Antonio, TX
Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.
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