2 Business Electronic Banking Specialist Jobs in Allen, TX

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Business Electronic Banking Specialist

Texas Regional Bank

Allen, TX | Full Time

$33k-42k (estimate)

1 Month Ago

Business Electronic Banking Specialist - Onsite

Texas Regional Bank

Allen, TX | Full Time

$32k-41k (estimate)

7 Months Ago

Business Electronic Banking Specialist

$33k-42k (estimate)

Full Time | Banking 1 Month Ago

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Texas Regional Bank is Hiring a Business Electronic Banking Specialist Near Allen, TX

Position Summary

The Business Electronic Banking Specialist provides exceptional customer service and support of our Business Electronic Banking products and services, including ACH Origination, Wire Transfers, Business Online Banking, Mobile Banking, Telephone Banking and E-Statements as well as the bank’s core processing system when necessary. Fulfill daily work/functions while adhering to bank policies and procedures and complying with all governmental rules/regulations. The specialist will be a team player with a positive attitude and comfortable in a changing environment.

Principal Duties and Responsibilities

Provides friendly, comprehensive, accurate, prompt and efficient servicing support for business clients.

Setup new Business Online Banking customers and their end users.

Setup Business Online Banking customers with Positive Pay service, remote deposit capture service, ACH origination service and wire origination service.

Perform all maintenance for Business Online Banking customers and their end users and review maintenance performed by other team members for accuracy.

Perform ITM and remote deposit capture deposit review and fraud prevention.

Process exception ACH batches originated via our business online service.

Assist business customers with password resets, when locked out of their online banking or trouble shooting their device or computer.

Provide phone support to our business customers that use online banking, mobile banking, mobile deposit and bill pay.

Respond to customers’ email inquiries received from online banking and our website.

Perform annual Business Online Banking customer reviews for Wires, ACH and RDC.

Support Electronic Banking Manager with other duties as assigned.

Be able to complete given projects with minimal supervision.

Comply with federal and state regulations and all established bank policies and procedures.

Secondary Duties and Responsibilities

Back up Business Client Services specialists with support of new Business Online Banking customers and their end users.

Review setups of new Business Online Banking customers and their end users by other team members for accuracy.

Maintain Business Online Banking customers online limits for RDC, Wires, ACH etc

Back up Wire Transfer Specialists with processing, domestic and foreign wire transfer requests received from Banking Centers, Online Banking and/or Fax requests for approved customers.

Ensure all incoming and outgoing wires provide the necessary information to process the wire including OFAC compliance.

Perform PIN verifications and callback confirmations to validate the authenticity of outgoing wire transfers.

Support Treasury Management department with setup training and product support.

Provide support for Private Banking clients when necessary.

Other Responsibilities

Support and promote the Bank’s vision, mission and core values, organizational structure and policies and procedures.
Prepare reconciliations and clear items related to wire transfers.
Assist with the development and periodic review of existing and new procedures.
Assist in maintaining system backups and hard copy records as required.
Provide strong, compassionate, and visible leadership, which fosters positive attitudes and trust among employees, customers, and prospects.
Comply with federal and state regulations as well as all established Bank policies and procedures.
Perform other duties as assigned.

Qualifications, Education and Experience Requirements

A self-starting individual who possesses a High School Diploma or equivalent and at least two
(2) years of work experience.
Must have working knowledge of Excel and Word. Experience with Microsoft office preferred.
Must be available to work a 40-hour work week with flexible work schedule, Monday through Friday, 8:00 am – 6:00 pm and Saturday rotation 8:00 am – 12 noon, as needed.
Knowledge in Electronic Banking products, services and regulations is preferred.
Knowledge of ACH rules and regulations preferred.
Knowledge of Wire Transfer functions preferred.
Bilingual in English and Spanish preferred.
Must have excellent analytical, observational, and decision-making skills.
Excellent interpersonal and communication skills are necessary for maintaining effective relationships with Board members, officers, employees, and members of the business and civic community.
Highly focused, able to rapidly determine key priorities, clearly communicate the priorities and ensure resources are properly aligned.
Individual should be able to work under high pressure situations and in a stressful atmosphere yet be able to remain composed.
Must be able to be physically present in the Bank to perform job duties.
Texas Regional Bank is an Equal Opportunity Employer