**Customer Experience Community Manager**

at Parachute Home Los Angeles, CA This roles success will be focused on enhancing strategic capabilities tied to improvements in customer experience and support multiple business units across the ecosystem as a whole. The ideal candidate is a strong communicator, data-driven, detail-oriented, and motivated by ensuring our customers are at the center of everything we do at Parachute Home.

This position can be remote.

**What you will do:**

* Help execute the strategy set and initiatives for each platform

* Monitor, track post and report feedback for online reviews.

* Platforms this person will manage include: NPS, YOTPO, BBB, TrustPilot, Sprout, Gorgias Social

* Track and gather key insights to close feedback loop from all platforms

* Respond to customers in a timely manner for outreach on customer facing platforms

* Social Services to include Facebook, Instagram, Twitter

Respond to all service requests in a timely manner

* Align with Social Community Manager on campaigns, imagery, and needs to support campaigns and ensure brand consistency

* Work with Social media team to create CX specific content that can help guide our customers with simple FAQ

* Committed to providing outrageous customer-centric service, always personalizing and elevating the experience

**Who you are:**

* 2-3 years working in fast paced customer service environment

* Excellent writing skills

* Ability to identify and track relevant community metrics

* Must be highly organized and able to project manage, prioritize, and process a number of tasks concurrently.

* Technically savvy, and always willing to adapt, learn, and iterate on what can make us better, faster, and stronger!

* Self-motivated, strong work ethic, creative, with a customer-centric personality who can thrive in a fast-paced environment.

* Gorgias or similar Customer Service Platform Experience

* Social Media Experience

**What Youll Get:**

* Free bedding for a great nights sleep, an awesome discount and $300 worth of free product a year!

* Health, dental and vision benefits with 100% employee coverage offering.

* Flexible vacation packages

* 401k

* Competitive salary and stock options

Our belief is that when we take care of our home, it takes care of us. Home is an extension of the self. It offers a sense of belonging and welcomes all with ease and warmth. It's where we recharge, wash off the day and rest up for tomorrow. Home is the most comforting word there is. Thats why they say theres no place like it. The unmistakable feeling of home is what inspired us to create Parachute. To responsibly make essential, lasting items that transform a house into so much more.

Parachute was certified as a great place to work! Check us out

**Our Commitment to You**

We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication with a monthly D I newsletter and building a D I enrichment and training program.

**#BI-Remote**

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