Tesla Energy Support Specialists handle a variety of customer issues while delivering world class customer service. Our team is the front line and face of the Tesla brand. We maintain a level of professionalism that exceeds our customers’ expectations.

This role requires to be on-site in Austin, TX and is 100% in-person.

Responsibilities

• Maintain Tesla’s high standards for integrity, customer service and professionalism in all interactions and communications
• Act as a subject matter expertise and cultivate trust with the customer as their singular point of contact
• Increase levels of customer satisfaction by providing feedback for improvement to peers and leadership
• Partner with various Tesla departments to resolve customer concerns
• Stay up to date on the most current information and tools
• Adapt, remain flexible, and execute on feedback provided

Requirements

• 1 year of technical call center experience with a proven record of excellent customer service
• 1 year of chat experience preferred
• Strong ability to empathize, listen actively, effectively communicate in verbal and written form with an attention to detail
• Analytical skills to quickly identify concerns and implement solutions
• Proven ability to effectively work in Windows and Microsoft office products, while comfortable learning new software platforms
• Ability to work independently, and be both creative and resourceful when presented with challenging situations

Job Type: Full-time

Pay: $19.80 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Austin, TX: Relocate before starting work (Required)

Work Location: In person