Overview

The general purpose of the Engineering Manager is managing the maintenance of all the mechanical, electrical, and plumbing (MEP) systems throughout the hotel and managing the Engineering department, establish and maintain preventative maintenance programs for all equipment, systems, guestrooms and public areas/ general maintenance; lead effective safety programs; coordinate and implement capital MEP improvement projects. Management of outside contracts and the functions of the engineering department in managing the work flow (repairs, maintenance, mechanical, FF&E, Life Safety Systems), of the preventive and corrective maintenance systems. Responsible for the development, implementation and training schedule of extensive Engineering Manuals to include but not limited to Policies and Procedures, equipment locations and operations, Guest Request and House Request Program, Life Safety, location of shut-off valves, isolation valves and utilities mains. These manuals will also contain numerous maps, diagrams and blueprints that are utilized as reference material. Provide leadership, mentoring, training, career development and annual evaluations for all Associates within the Division. Further, it includes the distribution and follow-up of work orders to related individuals and departments. In order to meet the general purpose of this position an individual must be able to multi-task, be flexible and adaptable to differing situations. A strong sense of responsibility and accountability is necessary for this position. Excellent inter-personal skills and good judgment are required for this position.

Responsibilities

• Assist Director of Engineering in leading daily line-ups to ensure the Terranea Resort Service Values are known and energized by all staff members; participate in weekly/monthly departmental meetings.
• Support Perfect Room Program (PRP), lead problem-solving team meetings, manage Good Idea Boards and strive to continuously improve. Maintain the guest rooms and public area utilizing the preventive maintenance program. Conserve energy by maintaining the utility management program.
• Oversee maintenance of plumbing systems, grounds and landscaping, swimming pool water features, the Central Plant, HVAC systems, Kitchen facilities, refrigeration systems, laundry facilities, electrical systems, sewage systems, paint and furniture repairs. Coordinate carpentry projects and control all painting and decorating projects.
• Attend necessary meetings and functions (in the absence of the Director of Engineering to show support and provide input towards the success of the hotel.
• Maintain knowledge of hotel features/services, hours of operation, daily house count and expected arrivals/departures, etc. to ensure work orders are scheduled around critical times.
• Review daily HotSOS work orders prior to the shift starting and discuss any opportunities with the D.O.E. before delegating work assignments.
• Promote open-door policy among team members; Identify and resolve performance problems not in line with Terranea standards; consistently apply Terranea Resort standards/procedures in evaluation and discipline of team member; Administer fair employee performance appraisals in a timely manner.
• Responsible for quality service, meeting/exceeding financial goals, short- and long-term planning and day-to-day operations.
• Develop, implement, and direct all emergency programs.
• Manage key control system and recycling program.
• Inspect and maintain all building systems and life-safety systems to insure minimum downtime, expense and discomfort to our guests.
• Achieve objectives through direction and delegation. Ensure employees maintain safe conditions and procedures in work areas and other associated areas
• Set standards for the department in image, appearance and grooming; properly represent the company and the profession to outside organizations; return business telephone calls the same day.
• Maintain a productive weekly work schedule and manage payroll to achieve forecast. Manage the purchasing, inventory and price value relationship of all parts and tools.
• Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergencies as needed.

Qualifications

• Engineering Degree or Technical Degree equivalent.
• Minimum five years' experience in the facilities leadership of hospitality related properties.
• Active involvement in college level business or technical courses.
• General Contractors License
• Knowledge of all technical aspects of engineering/maintenance (i.e. mechanical, electrical, plumbing, HVAC.
• High School Graduate
• 5 years administrative duties

Miscellaneous Skills:

• Ability to motivate and lead staff to achieve a common goal.
• Ability to maintain hotel standards, policies and procedures with team members, and promote positive work relationships with other departments and associates alike
• Ability to compute mathematical calculations.
• Ability to read and understand blueprints and schematics.
• Ability to organize, direct, plan and control all engineering activities.
• Ability to troubleshoot and repair all mechanical, electrical, HVAC and plumbing systems in a timely manner.
• Ability to effectively maintain all equipment so less than 20% of all engineering personnel time is spent on reactive maintenance.
• Strong communication skills- both oral and written
• Maintain accurate budget and forecast files
• Good organization & time management skills
• Must have extensive working knowledge of building systems to include but not limited to; HVAC, electrical, plumbing, refrigeration, roofs, building finishes, mechanical operations, energy management and Preventative Maintenance Programs
• Proven track record in managing an efficient work force focusing on preventative maintenance of the asset's public areas, guestrooms, and physical plant.
• Experience in organizing, implementing, and maintaining a preventative maintenance tracking system and work order system.
• Experience in coordinating and managing hospitality capital improvement projects, i.e. public areas and guestrooms renovations, FF&E repair and reupholstering, FF&E procurement, site and building maintenance and upgrades.
• Proven ability to take charge and work with minimum supervision. Enjoys challenges and situations where solutions are not obvious. Able to make decisions in a high stress environment.
• Strong PC skills with an emphasis on EXCEL