ESSENTIAL FUNCTIONS

• Assist the Code Enforcement Outreach program (CEOP) / La Voz Manager with the daily operations of the CEOP/ La Voz program and perform Community Organizer duties as required.
• This position helps to support and train staff and volunteers of the CEOP /La Voz program that steward the daily community walk-in hours.
• Support in training all CEOP / La Voz program Community Organizer(s), Volunteer Resident Leaders, and Volunteer Peer Counselors.
• Coordinate the day-to-day schedules of the Volunteer Peer Counselors who staff the community walk-in hours at the CEOP / La Voz office and oversee the corresponding client caseload and follow-up.
• Support the CEOP/ La voz manager in organizing and facilitating special CEOP / La Voz events, Community meetings, training, tenant rights workshops, landlord workshops.
• Create and distribute multi-lingual forms, flyers, and informational documents needed for CEOP/ La Voz
• Update CEOP / La Voz program and training curriculum, as needed and instructed by the CEOP / La Voz Program Manager
• Maintain all CEOP / La Voz social media accounts, under the guidance of the CEOP /La Voz Program Manager
• Develop and foster relationships with CBOs and other neighborhood groups, under the guidance of the CEOP/ La Voz Program Manager
• Respond to client complaints about housing and/or habitability received by phone, on walk-in basis, and through on-site inspections.
• Advocate for clients on tenant/landlord disputes and habitability concerns. This includes, but is not limited to, writing letters to landlords, building managers, and/or hotel operators requesting repairs for code violations, and monitoring cases until abatement.
• Educate and assist clients in filing S.F. Rent Board Petitions and act as a non-attorney representative at mediations and/or arbitration hearings as needed under the guidance of CEOP/La Voz Program Manager.
• Collaborate and refer cases to Department of Building Inspection, Department of Public Health, and San Francisco Apartment Association, as needed.
• Maintain knowledge San Francisco Housing and Health Codes in order to effectively advocate on behalf of clients.
• Lead other community-based organizations (CBOs) in housing and habitability campaigns and community coalitions.
• Provide referrals to clients and connect them to relevant services offered by CBOs and government agencies.
• Maintain appropriate documentation to demonstrate that all contractual requirements are met.
• Participate in timely and accurate filing of progress reports required by the funder(s).
• Respond to all phone messages, client requests, volunteer requests, staff requests, and emails as appropriate and in a timely manner.
• Attend all meetings as scheduled and participate as requested.
• Assist/ support Program manager in facilitating monthly resident / tenant leadership meeting when requested by the Program Manager 
• Organize the outreach materials and resources needed for the program.

This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

ESSENTIAL QUALIFICATIONS

• BA/BS degree preferred.
• Must have a minimum of 1 year of experience in a related field.
• Must have experience doing project management or tenant rights work.
• Must have experience working with volunteers or resident leaders.
• Must have experience working with and on behalf of low-income people.
• Must have experience in leadership development.
• Must be a self-starter and have the ability to take initiative.
• Must be committed to social change through developing leadership in tenants and in low-income residential communities.

• Must have a thorough working knowledge of Microsoft Office Suite.
• Must have an ability to complete paperwork accurately and write business correspondence.

• Must have demonstrated problem-solving skills.

• Must have an ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions.

• Must have demonstrated customer service skills.
• Must read, communicate orally, and write in English and Spanish.

• Must be able to handle multiple tasks simultaneously in a fast-paced environment with excellent attention to detail.
• Must pass all post-contingency offer background checks, reference checks, and TB screening clearances. [1]
• Experience working with diverse, homeless, or formerly homeless population preferred.

• Experience working in non-profit or public sector preferred.

REQUIRED BEHAVIORAL SKILLS & ABILITIES

• Demonstrates professional behavior that is consistent with THC’s Mission, Core Values, and Customer Service Philosophy.
• Adapts well to change, and remains professional, respectful, and composed at all times.
• Must be, honest, dependable, and accountable.
• Establishes and maintains effective and appropriate relationships and boundaries, and communicates with clients, co-workers, supervisors, and external parties in a manner that fosters respect and trust.
• Exercises good judgment in using and/or keeping information regarding clients and co-workers, and adheres to THC’s confidentiality policy.
• Works well independently, collaboratively, and as a team member.
• Follows instructions completely and asks for help and/or guidance from supervisors when needed.
• Has good time management skills and is punctual to work, THC meetings, and events.
• Refrains from actions that may result in conflict or may be determined as aggressive, threatening, or violent.
• Takes pride in work and performs all assigned duties diligently, efficiently, and effectively.

[1] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records.