Position Overview

As the Retail Supervisor, you will be at the heart of creating an efficient, fun, and vibrant shopping experience in our retail store. Your role is multifaceted, encompassing elements of leadership, customer service, sales, and store management. Your primary objective is to lead and inspire your team to provide outstanding customer experiences, meet sales targets, and maintain the store's overall success.

Supervisor Responsibilities

Team Leadership: Lead and supervise retail staff, providing guidance, training, and support to ensure they deliver exceptional customer service and achieve their sales targets.

Customer Service: Set a high standard for customer service excellence, actively engaging with customers to resolve issues, answer questions, and enhance their shopping experience. Engage with customers in an exciting and knowledgeable manner, assisting them in finding and selecting products that match their needs.

Sales Management: Process, monitor, and track sales performance, setting and communicating sales goals, and implementing strategies to drive revenue growth. Collaborate with the management team to develop innovative strategies to achieve sales targets and drive business growth.

Inventory Management: Monitor inventory levels and collaborate with the team to ensure stock is replenished in a timely manner, utilizing creative displays to attract customer attention.

Visual Merchandising: Ensure the store's visual appeal by managing merchandise displays, signage, and layout to optimize product visibility and sales. Maintain a clean, organized, and visually appealing retail space.

Operational Efficiency: Maintain operational standards by overseeing cashier operations, returns, and exchanges, as well as ensuring the store is clean and organized.

Loss Prevention: Implement loss prevention measures to minimize theft, monitor security systems, and address any security issues promptly.

Staff Scheduling: Create and manage staff schedules, balancing workload and ensuring adequate coverage during peak hours.

Training and Development: Train and onboard new team members, as well as, fostering a culture of excellent customer service. Ongoing emphasis on product knowledge customer engagement. Stay updated on industry trends, product knowledge, and sales techniques, sharing this information with the team to enhance their performance and the overall shopping experience.

Reporting: Generate and analyze sales and inventory reports, providing insights to inform decision-making and optimize store performance.

Vendor Relations: Collaborate with vendors to manage product orders, deliveries, and returns, maintaining positive vendor relationships.

Customer Feedback: Gather customer feedback and relay it to management, contributing to improvements in product offerings and customer service.

Participate in building Ten Rooms Culture: A concept where each department within an organization cultivates its own unique atmosphere and characteristics, contributing collectively to the overall organizational culture.

As a Retail Supervisor, you play a pivotal role in ensuring the retail store's success by leading a high-performing team, delivering exceptional customer service, and driving sales. Your ability to balance operational responsibilities with team leadership will contribute to a positive shopping environment and the store's overall growth and profitability.

Join our team as a Retail Supervisor and bring your fun personality to craft a shopping experience like no other. We're excited to have you lead our team and contribute to our vibrant and energetic retail space!

Required Qualifications

• Previous experience in a retail supervisory role, demonstrating a strong understanding of customer service principles and the ability to lead and motivate a team with enthusiasm.
• Excellent communication and interpersonal skills to effectively engage with customers, team members, and management
• Sales-oriented mindset, with the ability to motivate and drive the team to achieve sales targets.
• Knowledge of retail operations, including inventory management and visual merchandising.
• Leadership and team management abilities, including conflict resolution and staff development.
• Organizational skills to manage inventory, schedules, and operational tasks.
• Problem-solving skills to address customer and operational issues effectively.
• Flexibility to work evenings, weekends, and holidays, as required in the retail industry.
• Ability to thrive in a fast-paced environment, multitask effectively, and handle challenging situations with a positive and solutions-oriented mindset.
• Physical stamina to stand for extended periods, lift/move merchandise up to 50 lbs

Preferred Qualifications

• Previous retail experience, with at least some experience in a supervisory or leadership role.
• Proficiency in using point-of-sale (POS) systems and basic computer applications.
• High school diploma or equivalent; a degree in business or retail management is a plus

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject for review and change at any time, with or without notice, in accordance with the needs of the company.

10 Rooms Ybor, LLC is an equal opportunity employer that does not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. Ten Rooms Ybor, LLC policy applies to all terms and conditions of employment.