General: The Fare Program Ops Specialist reports to the Fare Program Ops Supervisor and is responsible for the distribution of fare media and assisting with fare program administration.

Examples of Essential Functions:

· Distribute and track fare media inventory for bus, rail, paratransit and Clipper cards.

· Assists with the administration of the Caltrain GoPass, Caltrain Pass Forward, Caltrain GoPass Parking, Caltrain Monthly Parking, Way2Go and 31-Day Ticket and Youth Unlimited programs.

Examples of Duties:

· Distribute and track fare media issued to and Caltrain partners on a recurring monthly basis or as-needed.

· Process daily GoPass parking applications and certify participant’s eligibility to receive the access code.

· Use Clipper’s online portal to enroll organizations into programs and upload products.

· When fare media arrives from the printer, verify packing slip and put away. For magnetic tickets, pull tickets and work with internal stakeholders to coordinate testing and delivery acceptance.

· Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents.

· Perform other duties as assigned.

Supervision: Works under the direct supervision of the Fare Program Ops Supervisor who establishes objectives, assigns tasks, monitors and evaluates performance.

Minimum Qualifications: Sufficient education, training, and experience to demonstrate the knowledge and ability to successfully perform the essential functions of the position. Development of the required knowledge and abilities is typically obtained through but not limited to:

· High School Diploma or GED.

· Five years clerical and business experience.

Preferred Qualifications:

· Proficient in Word and Excel, or similar programs, and database programs.

· Excellent oral and written communication skills and attention to detail are required.

· Ability to work independently and meet deadlines

· Must be able to life 30 lbs.

· Must possess a valid California Driver’s License and a good driving record.

Job Type: Full-time

Pay: $31.94 - $40.35 per hour

Expected hours: 40.00 per week

Benefits:

• Health insurance

Work Location: In person