Job Summary

Under the supervision of the Director of Business Systems, the Business Systems Analyst gathers information and determines the best technological way to achieve a greater ease of process to support TELACU. The Business Systems Analyst is responsible for overseeing and reviewing the implementation of TRM/TPM’s management maintenance module software (e.g. Realpage-Onesite). 

 Essential Job Duties

• Develop new procedures to streamline workflow, create new policies, improves systems by studying current practices; designing modification.
• Advises off-site staff in the use of property management software in conjunction with the Regional Property Supervisors, Regional Maintenance Supervisors, Resident managers, and Accounting personnel. 
• Promptly address concerns and make necessary adjustments to internal processes, as well as troubleshoot any issues that arise from the property management software- Realpage Onesite.
• Update software systems and settings.
• Trains field staff in the use of property management software in conjunction with the Director of Business Systems
• Executes special assignments and tasks as assigned by the Director of Business Systems.
• Play a crucial role in the growth, development and smooth function of company performance in collaboration with corporate and field staff, while providing direction, training, increased productivity and policy enforcement.

 Other Duties:

• Attends staff, departmental, owner, and other required meetings.
• Review and verify contractor COIs, w-9 and business licenses.
• Maintains electronic files and hard copies filing.
• Conducts Appliance Inventory Audits.

 Experience & Education:

• High School Diploma or General Education Development (GED) certificate with relevant work experience required.
• 2 years of with Yardi and/or Realpage preferred.
• 2 years of experience in property management preferred.
• Knowledge of HUD multifamily housing regulations and property management preferred.
• Heavy data entry experience with exceptional speed and accuracy is required.
• Ability to handle multiple entities, multiple deadlines, and multi-tasks.
• Exceptional interpersonal and problem-solving skills.
• Excellent attention to detail, prioritize, diligent, proactive, open-minded, positive and focus.
• Proven ability to be flexible and adaptive to fast-paced environment and with multiple different personnel.

 Computer & Software Skills

• Must have strong foundational computer skills including: Microsoft Office Suite (Outlook email and calendaring, Excel, Word, Adobe Acrobat, Power Point, etc.), and the Internet.
• Advanced ADP WorkforceNow user
• Advanced Excel, Word and PowerPoint user
• Realpage Onesite Super User

 Travel:

• Occasional local travel
• Must have a valid California Driver’s License, proof of current vehicle insurance and a driving record that meets TRM and TPM insurer’s criteria; must be able to use own vehicle in the course of work.

Physical Requirements:

(6-8 hours per day) – Sitting, using hands to finger, handle or feel (computer operation) 

Occasionally

(Up to 3 hours per day) – Standing, Walking, Stooping/Bending, reaching with hands and arms, Lifting up to 20 lbs

Work Exposure & Environments:

Position may require occasional exposure to fumes or airborne particles, vibration, and loud noise levels. Will be exposed to varying weather conditions, soil, pollen, grass and plant materials, and fertilizer while working; will be exposed to cleaning solutions of home strength; may be exposed to industrial strength solutions for pest control, paints, or solvents. Hazards: Occasionally exposed to biohazards such as blood-borne pathogens, sewage, and building waste.

COVID-19 Vaccination:

Must be fully COVID-19 vaccinated by the first day of work. A copy of the CDC COVID-19 Vaccination Record Card must be submitted to Human Resources.

TELACU Offers a Competitive Benefits Package:

• Medical health coverage options: Limited HMO, Full HMO and POS 
• Dental coverage options: Dental HMO (DMO) and PPO 
• Vision PPO insurance option
• Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care
• 401(k) Retirement Plan with generous employer match
• Company Paid Basic Life / AD&D Insurance
• Voluntary Supplemental Basic Life / AD&D Insurance
• Company Paid Long-term Disability
• Company Paid Employee Assistance Program (EAP) 
• Colonial Voluntary Supplemental Insurance Options
• Paid Time Off for Vacation, Sick and Holidays
• Education Reimbursement