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Overview :
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a trusted engineering, construction and project management partner to industry and government.
Job Title : Desk Side Support Staff
Location : Reston, VA, 20190
Duration : 12 Months
Job Type : Contract
Work Type : Onsite
JOB DESCRIPTION :
This position will be based to Reston office for training until they are moved to the DC office in 2024 (prepping new office and continuing to support old DC office).
After the move to the DC office to support - there will still be some travel for support in the Reston office location on an as needed basis.
The Desk Side Support Technician will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers.
Job Responsibilities :
Responsible for servicing incident and request tasks for deployed infrastructure services to end-users including moves, adds and changes.
Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices)
Follows the established technology standards, policies and support processes.
Helps establish and monitor metrics on service delivery and customer satisfaction.
Responsible for providing end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs, Skype for Business, Microsoft Teams,
Supports Local Area Network and Wireless Network, etc.
Supports end user requirement associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print).
Manages and maintains local assets and configuration items in ServiceNow.
Perform moves, adds and changes.
Participate in special projects, as assigned.
Travel to offices / job sites for short term project support
Provides proactive and timely support to executives and VIPs
Basic Qualifications :
Bachelor's degree in Computer Science, Information Technology or related field OR 7 years of related IT experience (in lieu of degree).
1 years of experience providing end-user IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems.
1 years of experience with incident and request management system like ServiceNow.
1 years of experience supporting executives and VIPs.
Additional Information :
Experience with identification, evaluation, prioritization of, and resolution for, hardware and software incidents and requests.
Communicate effectively with Customers, other departments within the organization and function within a local and distributed team environment.
Work within a local team environment, as well as the extended Corporate IS&T staff
Understanding of basic networking technologies and principles.
Must have the ability to work in a demanding environment, managing multiple priorities.
Ability to identify, plan, install and support off-site meetings and conferences, as needed.
Ability to lift 50 lbs.
A certification preferred
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Last updated : 2024-05-09
Full Time
Business Services
$66k-82k (estimate)
05/11/2024
05/16/2024
tekwissen.com
ANN ARBOR, MI
200 - 500
1998
Private
STEVE MOMORELLA
$10M - $50M
Business Services
TekWissen provides enterprise software, web development, data warehousing, systems integration, information technology security services.
The job skills required for Desk side support include IT Support, Active Directory, Operating System, Networking, Computer Science, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Desk side support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desk side support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desk side support positions, which can be used as a reference in future career path planning. As a Desk side support, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desk side support. You can explore the career advancement for a Desk side support below and select your interested title to get hiring information.