16 service desk analyst Jobs in charlotte, nc
Cynet Systems is Hiring a Service Support Analyst Near Charlotte, NC
- The IT Service Desk Agent I will provide front line telephoneemail support to internal customers with IT related software and hardware issues.
- id customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems.
- Perform First Contact Resolution (FCR).
- Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
- Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database.
- Understand and adhere to Incident Management, Request Management, and Knowledge Management policies.
- Typically handles small initiatives and assignments independently.
- May work in an assisting role on larger initiatives and assignments projects requiring multiple agents and specialist.
Job Summary
Full Time
$56k-70k (estimate)
05/01/2024
05/20/2024
cynetsystems.com
ARCOLA, VA
500 - 1,000
2010
ASHWANI MAYUR
$50M - $200M
IT Outsourcing & Consulting
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The following is the career advancement route for Service Support Analyst positions, which can be used as a reference in future career path planning. As a Service Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Support Analyst. You can explore the career advancement for a Service Support Analyst below and select your interested title to get hiring information.
