Join the Weisiger Group Team

As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we've supported the strength of our communities by supplying equipment for critical infrastructure and commerce, and by funding programs that advance social and economic vitality. Being around for nearly 100 years means we change and pivot to capture opportunities and avoid challenges. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that's built to last.

We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential.

Join a leading solutions provider and be a part of a group of highly skilled technicians, sales and support team members who exist to serve as a trusted partner to our customers, communities, and fellow employees.

Summary

As an SAP Support Analyst, You will play a crucial role in ensuring the smooth operation of our SAP ERP echo system. Your primary responsibility is to provide front-line support to end-users, addressing their SAP-related issues and inquiries. This role requires strong problem-solving skills, a deep understanding of SAP applications, and excellent customer service abilities. This role supports all the typical activities in Level 1 and Level 2 helpdesk, incident, problem, service request, service level management in SAP S/4 Hana platform.

Essential Functions

• End-User Support
  • Respond to user-reported issues and inquiries related to SAP applications.
  • Troubleshoot and resolve basic SAP system problems and configuration issues.
  • Assist end-users with routine tasks such as user administration, access permissions, and basic functionalities in SAP SD, MM, FICO Area.
• Documentation and Reporting
  • Document support tickets, including the description of the issue, steps taken to resolve it, and any additional information.
  • Maintain detailed records of support requests and resolutions for future reference.
• Communication
  • Provide clear and effective communication to end-users, explaining solutions and workarounds in a user-friendly manner.
  • Collaborate with Level 3 and Level 4 support teams to escalate and resolve more complex issues.
• User Training
  • Full support of the users within all the sites of Weisiger Group. Identify and understand end users' technical SAP requirements, provide necessary training and documentation, work to build and maintain strong end user relationships and provide on-going support.
  • Assist in the development and delivery of training materials for SAP end-users to enhance their understanding and effective usage of the system.
• Incident Escalation
  • Escalate issues to the SAP Level 3 and Level 4 support team when necessary, ensuring timely resolution of complex problems.
• System Monitoring
  • Monitor system alerts and performance indicators to identify potential issues and initiate corrective actions when required.
• Adherence to Procedures - Follow established support procedures and best practices for SAP support.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Required Experience:

• Min 5 years of experience in Supporting SAP Application at Level 1 and Level 2.
• Proven experience with SAP applications and systems, with 2 years of hands on experience in an SAP ECC or S/4 HANA environment in SAP SD, MM and FICO area
• Proven experience in handling end user support in SAP Order to Cash - SAP quotation, contracts, sales order processing, Delivery, picking/shipping, Billing and Account receivables
• Proven experience in handling end user support in SAP Procure to Pay area - SAP Purchase Requisitions, Purchase Order Processing, Goods Receiving, Vendor Invoicing and Account Payables
• Proven experience in handling end user support in SAP Finance Area - General Ledger, AP, AR, Accounting
• Proven Experience in investigation and resolution of problems on a day-to-day basis on SAP platform and the ability to document potential/recurring issues conduct root cause analysis to eliminate redundancies.
• Expertise in handling day-today support issues, queue monitoring and assignment of tickets etc. Should have worked on Multiple Systems in SAP Landscape
• Familiarity with IT service management tools (e.g., ServiceNow, JIRA, ManageEngine, Service Desk plus).
• Solid Analytical, Communication, Planning and Co-ordination skills.
• Excellent communication skills in English.
• Proficient using Microsoft Office Suite (Word, Excel, PowerPoint), etc.

Preferred Experience:

• S/4 HANA Experience: Hands-on Experience in SAP SD, MM, FICO, Fiori Apps is a Big Plus
• Experience with SalesForce integrations and Support
• Experience with Vertex and integrations with SAP is a plus
• Experience with Heavy Equipment industry: "Industrial Machinery and Components" is a plus

Skills

• Strong interpersonal and leadership skills exemplified in team work, understanding of business and customer requirements and good communication.
• Willingness to challenge established practices and draw relevant conclusions, including the persistency and willingness to take calculated risk, to stimulate, market and sell new ideas within the organization.
• Able to understand Customer priorities and work toward accomplishing those priorities.
• Ability to perform in high pressure environment and/or crisis situation and render good decisions to resolve the problems.
• Manage time and attention based on assigned job roles and objectives.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

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EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.