Description

This is a position where the right candidate will be performing both desktop and helpdesk duties. They would like someone with the tier 2 helpdesk support.

• Up-to-date inventory/asset records

• Organized and properly placed inventory equipment

• Timely quarterly audit reporting

• Readily available machines for deployment

• Customer satisfaction

• Timely processing of service requests (onboarding and offboard tasks)

• Respond to IT help desk tickets within 2 hours

• Resolve IT help desk tickets within 24 hours

• Close IT help desk tickets within 2 days

• IT Help Desk Tickets in "waiting on customer" status should not be left open for more than 3 days

• Immediately notify the CIO and Deputy CIO of potential security breaches, e.g., possible computer viruses, malware, urgent anti-virus alerts, and mishandled Personal Identifiable Information (PII).

Skills

Help desk support, Windows 10, Desktop

Top Skills Details

4 years of helpdesk experience

3 years of desktop experience

Additional Skills & Qualifications:

Diagnose and resolve basic and more complex problems; respond to escalated problems from clients; perform triage, provide remote problem resolution, when possible, dispatch problems to associated groups throughout the unit supported, and dispatch out to clients for hardware issues not resolved remotely. Serve as a technical expert or tier 2 support in a help desk. Act as the first or second line of response to requests for various hardware, software, peripheral, and networking technical assistance; escalate more complex problems to appropriate Tier 3 support teams. Apply diagnostic techniques for problem troubleshooting. Provide technical guidance and advanced training; may lead or direct lower-level staff.

Experience Level

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.