Description : *Looking for a Helpdesk support technician to join the service desk team. The manager oversees the desktop support team and the call center support team.

The service desk is composed of 6 technicians plus one intern. The desktop team is end-user facing, and this team sits in the middle of the manufacturing floor.

Each candidate may support a specific line of manufacturing. Daily task may include :

• Troubleshooting hardware and software; install and configure new hardware and software
• Workstation setup and patching (using LANDesk)
• Office 365 support
• Windows 10Candidate must be comfortable working under little supervision and take initiative to move on to the next task if he / she completes a task early.

Phoenix Contact has an informal training process, so candidate must be comfortable with on-the-job training and job-shadowing.

Candidate will be paired with a desktop member to go over IT processes and procedures before processing tickets on his / her own.

• Skills : *windows 10, office 365, printer support, remote support, Troubleshooting, Help Desk, active directory, customer service, technical support, imaging, Help desk support, Windows, Ticketing system, Phone support*Top Skills Details : *windows 10,office 365,printer support, remote support, Troubleshooting*Additional Skills & Qualifications : *
• Customer-focused; high level of customer service
• Ability to work independently yet is cohesive with the team
• Ability to work without being micro-managed

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Last updated : 2024-04-27