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Customer Support Specialist
Start Date : Monday, June 10th 2024
Pay Range : $20 / hr (Room for growth within CS department up to $30 / hr not including managerial roles, as well as growth opportunities into other departments such as Tech, Marketing, Credit, etc.)
Contract Length : 6 month contract to hire
Worksite Location : Loveland, CO 80538 On Site
Once contract employees are exceeding all 90 day expectations they will be allowed a flex day on Fridays to work from
home. Required for Flex Day : Candidate would need to have their own 2 monitors, a keyboard, everything but the lap top itself along with meeting / exceeding their expectations and with strong internet.
Hours of Operation : Mon-Fri 6am-6pm MST
Schedule : 40 hours per week within the hours of operation. Most new hires are receiving the later shifts ( 9am-5 : 30pm or 9 : 30am-6pm)
Job Description :
As a Customer Support Specialist, your primary role will be to ensure a seamless customer experience. You will be the first point of contact for our customers, assisting them with their needs and inquiries.
Customer Support : You will be responsible for supporting our customers via telephone, online chat, and email. This includes assisting with order entry, providing status updates, and answering pre-sale specification queries.
Order Processing : You will provide prompt and accurate responses to order and tracking inquiries. This includes processing order entry requests from customers through various channels such as telephone, online, and email.
Data Entry : You will be tasked with inputting customer orders and transactions into the company’s order entry database, ensuring accuracy and efficiency.
Product Information : You will assist customers with requests on pricing, shipping, product availability, terms and conditions, and item information, providing accurate and timely information.
Sales Lead Generation : You will identify potential sales opportunities and enter these leads into our system for the sales team to follow up.
This role requires excellent communication skills, attention to detail, and a customer-first mindset. If you are passionate about providing exceptional customer service and want to be part of a dynamic team, we would love to hear from you.
Qualifications :
Preferred :
Company Information :
Our client is a global leader in water quality testing and analytical instruments. The company empowers water quality professionals across the world to do their best work.
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-05-11
Full Time
Business Services
$49k-63k (estimate)
05/12/2024
05/26/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The job skills required for Customer support specialist include Customer Service, Communication Skills, Microsoft Office, Customer Support, Attention to Detail, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support specialist positions, which can be used as a reference in future career path planning. As a Customer support specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support specialist. You can explore the career advancement for a Customer support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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