We are seeking a dedicated individual to join our client's team as a Customer Service Representative. In this role, you will be responsible for handling inbound calls from providers to check eligibility and claim status for our members.

Working in a call center environment, you will be taking both inbound and outbound calls, responding to customer inquiries via phone or email in a clear and understandable manner.

Your duties will include researching customer inquiries, following up with customers as needed, troubleshooting basic website errors, and assisting with payments, policy changes, coverages, and rate explanations.

Skills & Qualifications :

• Minimum 1-year call center experience
• Demonstrated strong written and verbal communication skills
• Proficiency in navigating systems and operating computers
• Previous insurance or bank customer service experience is a plus
• Bachelor's degree and P&C experience are desirable

Work Environment :

• Training hours from 7 : 45 am to 4 : 30 pm, Monday to Friday
• Operational hours between 7 : 00 am to 8 : 00 pm, Monday to Friday, with 8-hour shifts starting between 8 : 30 am to 9 : 00 am

If you are a team player with excellent communication skills and a customer-centric approach, we invite you to apply for this exciting opportunity to join our team and make a difference in the lives of our customers.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

Last updated : 2024-03-08