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Our client, a leading global Property & Casualty insurance firm, is looking to add Customer Service Representatives to their O'fallon, MO team.
Description : Summary :
Summary :
The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.
Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities :
Provide timely customer service via incoming phone calls and emails in a processing environment.
Quote and issue new business and endorsements; respond to agent inquiries in an efficient, accurate and professional manner
Learn and apply basic property and casualty insurance principles with a high regard for accuracy
Navigate multiple systems and applications to research and resolve customer inquiries
Skills & Qualifications :
Skills :
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage one’s time.
Ability to accurately document and record customer / client information.
Previous experience with computer applications, such as MS Outlook or data entry software.
Education / Experience :
High school diploma required
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-05-14
Full Time
Business Services
$35k-44k (estimate)
02/27/2024
05/14/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The job skills required for Customer service representative include Customer Service, Written Communication, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.